Intake and Authorization Coordinator

Sequoia Home Health and Hospice • Hayward, CA

2d • $20 - $28

About The Position

The Intake and Authorization Coordinator plays a key role in ensuring a smooth and efficient admission process for hospice patients. This position involves managing referrals, verifying insurance, coordinating with clinical teams, and serving as a liaison between patients, families, and referral sources.

Requirements

• Minimum 1 year of experience in healthcare intake, insurance eligibility, or authorizations; hospice or home health experience preferred.
• Strong understanding of insurance verification and authorization processes.
• Proficiency in EMR systems and Microsoft Office Suite.
• Excellent communication, customer service, and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Knowledge of healthcare business operations and applicable regulations.
• Demonstrates professionalism, flexibility, and a commitment to compassionate care.

Responsibilities

• Manage daily referral and intake operations to ensure timely, accurate, and compliant patient admissions.
• Communicate directly with patients, families, and referral sources to gather necessary information and provide guidance throughout the intake process.
• Facilitate daily intake meetings to coordinate care and ensure readiness for new admissions.
• Verify insurance eligibility, confirm payer sources, and obtain authorizations to support reimbursement.
• Respond to insurance and intake inquiries, routing them appropriately and ensuring timely follow-up.
• Monitor and manage incoming and outgoing communications with providers regarding authorization status and referral details.
• Collaborate with clinical, scheduling, and administrative teams to ensure seamless transitions into hospice care.
• Maintain accurate documentation and records in accordance with state, federal, and CHAP regulations.
• Track referral trends and prepare reports for leadership to support strategic planning.
• Maintain knowledge of contractual agreements and ensure admissions align with payer and policy requirements.
• Assist referral sources and families in accessing community resources when hospice services are not appropriate.
• Provide backup support to Intake and Scheduling Coordinators as needed.
• Protect patient confidentiality and uphold organizational standards of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees