Intake & Admit Hospice RN

Compassus • Santa Rosa, CA

44d • $55 - $89

About The Position

The Intake Nurse, under the supervision of the Clinical Nurse Supervisor-Intake, acts as a contact for information and arrangement of all services from physicians, HMOs, discharge planners and other outside referral sources. The Intake Nurse provides access for new patients to Hospice and Home Health services.

Requirements

• Coursework/Training Degree/diploma from accredited school of nursing.
• 1 year Related work experience in hospice, palliative care, home health, acute care &/or skilled nursing.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Demonstrates effective and diplomatic telephone communication skills.
• Demonstrates a working knowledge of computer applications including Microsoft Office and e-mail.
• Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Demonstrates knowledge of home care products and services.
• California Registered Nurse License (Vendor Managed)

Nice To Haves

• Bachelor's Degree Nursing
• Provider BLS - American Heart Association

Responsibilities

• Receives case referrals from physicians, HMO insurers, discharge planners, etc., ordering hospice services:
• For home care referrals, takes hospice evaluation and admission order and assures appropriate staff are notified to follow up that all services and products are arranged.
• Follows up with referrals to confirm that all services and products have been arranged.
• For home care referrals takes orders and ensures appropriate people are notified and follows up with referrals to confirm that all services and products have been arranged.
• Assesses patient appropriateness for admission based on intake data and admission criteria.
• Provides information on services to physicians, HMOs, insurance companies, discharge planners and other referral sources.
• Assesses customer service needs and ensures linkage with appropriate department and program.
• Maintains productivity standards as set by organization guidelines.
• Assigns medical record number and logs referral according to office protocol.
• Enters initial referral information into computer system for patient tracking.
• Adheres to current policies and contractual arrangements.
• Adheres to record keeping system for managing telephone intake services.
• Collects data on callers' requests for information and services.
• Participates in orientation, education and development of team members as directed by supervisor.
• Participates in appropriate continuing education as may be requested and/or required by immediate supervisor.
• Accepts personal responsibility for other educational activities to enhance job-related skills and abilities.
• Receives grievances, problems, and complaints from callers and follows up with appropriate departments to ensure satisfactory resolution.
• Adds to log of complaints, noting department and nature of complaint.
• Monitors current and potential referral sources for feedback on performance.
• Participates in the Performance Improvement Program and participates in and adheres to the Corporate Integrity Plan.
• Follows Core Value for being financially prudent.
• Performs other duties as assigned.

Benefits

• Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.
• flexible time off
• tuition reimbursement
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees