Intake Admin Assistant

Life-Nwpa•Erie, PA

7d•$15

About The Position

As an Intake Administrative Assistant, youll play a key role in welcoming new participants to our program and ensuring all pre-enrollment and enrollment activities are completed accurately and on time. Your work will focus on detail, consistency, and following established procedures helping participants move smoothly through the intake process. This position is ideal for someone who is precise, patient, and dependable, with a methodical approach to work. Youll receive structured training, mentorship, and ongoing support to build expertise and succeed in your role.

Requirements

Patient, precise, and consistent in your work.
Comfortable working within defined procedures and established processes.
Team-oriented and collaborative, supporting others through clear communication.
Able to prioritize tasks and focus on one step at a time.
Friendly and professional when interacting with participants, families, and colleagues.
CPR and First Aid Certification (or willingness to obtain after hire).
Valid drivers license and reliable transportation.
One year of experience working with the frail and elderly population or willing to participate in extensive training as needed.
Knowledge of Medicare/Medicaid regulations.
Requires valid State drivers license with a clean driving record.
Successful completion of background check, physical, drug screening, TB Screening
Must be able to move intermittently throughout the workday.
Sits, stands, bends, lifts, and moves intermittently during working hours.
Is subject to frequent interruptions.
Is subject to lifting, carrying, and supporting Participants.

Nice To Haves

Knowledge of sales and marketing strategies.
Experience in Intake

Responsibilities

Evaluate potential participants to determine needs and eligibility.
Assist with completing assessments in participant homes.
Coordinate with State Health and Human Services personnel as needed.
Work closely with the care team to implement intake steps and ensure smooth enrollment.
Collect, complete, and maintain accurate documentation related to participant assessments.
Track required data and identify barriers to enrollment, proposing action plans as needed.
Participate in team meetings, training sessions, and quality improvement initiatives.
Communicate clearly and respectfully with participants, families, and team members.
Follow all procedures and standards to ensure accurate, error-free work.

Benefits

9 Paid Holidays
PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
Medical, Dental, & Vision
Free Life and AD&D Insurance Plan
Health Savings and Flexible Spending Accounts
Short Term Disability Insurance
Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
Paid Parental Leave
Tuition Reimbursement and Paid Training Opportunities
Retirement Plan with company annual match
Mileage Reimbursement at annual IRS rate as applicable