Insurance Verification Specialist/Scheduling Coordinator (Bilingual)

SPOONER • Scottsdale, AZ

122d • $17 - $19

About The Position

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you! Are you a team-focused, high-energy, and engaging individual? Do you thrive when helping others? Are you skilled at navigating insurance details and passionate about providing an exceptional patient experience? If so, we have an exciting opportunity for you! As a key Central Client Services team member, you’ll ensure a smooth patient journey, from verifying insurance benefits to scheduling appointments. This role requires excellent communication skills and a commitment to outstanding customer service. This role is for you if you thrive in a collaborative environment and are eager to make a difference within the physical therapy industry.

Requirements

• Ability to work under pressure and remain flexible to changing schedules and demands
• Excellent customer service skills
• Excellent oral and written communication and listening skills
• Ability to clearly and effectively communicate to both external and internal customers
• Excellent organizational skills (multi-tasking, prioritizing and following up)
• Demonstration of teamwork and initiative to get the job done
• Ability to apply common sense, understanding, and problem solving to daily activities
• 1-2 years Scheduling/Verifications experience preferred
• Bilingual (English/Spanish) strongly preferred
• Must sign up for ID.me within 30 days of hire

Responsibilities

• Accurately verify benefits and eligibility to ensure that our patients can make informed decisions in regard to the cost associated with their healthcare plan.
• Research, review, and effectively document benefits and eligibility within our systems.
• Effectively communicate verification information both internally and externally to ensure that coverage is in place and claims are paying accurately.
• Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
• Provides an exceptional level of customer service to referring providers and patients by functioning as central point of contact to determine the most appropriate clinic for the patient and schedule an evaluation within 48 hours.
• Provides a communication hub to and from the company, patients, clinic teams, referring providers, and payers in regard to insurance plan and benefit knowledge.
• Act as a resource for insurance-related questions and needs, as a subject-matter expert and specialist in their field.
• Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information by being in constant communication with all Spooner clinics in order to facilitate a smooth transition for the patient.
• Develop a seamless relationship between the Central Client Services team and the Revenue Cycle Management team to ensure efficiency and value in reimbursements.
• Obtain initial insurance authorization when required for all new patients/initial evaluations.
• Ensure all patient records are accurate, complete, compliant, current and managed.

Benefits

• No cost expert physical therapy and hand therapy
• Access to a direct primary care team dedicated to keeping our team healthy
• Student loan repayment program
• $500 individual and $1,000 family deductibles
• Low premiums
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• Generous continuing education funds
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees