Insurance Training, Development, and Quality Manager

AAA Washington•Bellevue, WA

2d•$88,026 - $101,286•Hybrid

About The Position

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work. We encourage applicants from all backgrounds, experiences, and abilities to apply. The Training, Development, and Quality is responsible for the strategic management of the training and development efforts for the Insurance team. This person will combine deep expertise in instructional design with strong communication skills to create impactful learning experiences that elevate operational quality. They will lead a team with a focus on professional development, design and deliver innovative training programs, and ensure measurable learning outcomes This position is ideal for an engaged and inspiring leader who thrives on developing talent and driving performance excellence.

Requirements

Bachelor’s degree (BA) in business or similar field or equivalent experience
4+ years’ training experience in the insurance industry
3+ years’ experience in management or supervisory role
Active WA State Property & Casualty and Life & Disability Insurance license
Technical aptitude in systems and process improvement.
Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others.
Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it.
Capable of mentoring, motivating and guiding others toward both individual and organization goals.
Highly effective facilitation and project management skill sets.
Skilled in using appropriate interpersonal styles to relate positively to others and reduce conflict.
Skilled in mentoring, motivating and guiding others toward both individual and organization goals.
Ability to create a culture of diversity, inclusivity, collaboration, and teamwork

Nice To Haves

Experience utilizing industry technology and platforms
Knowledge, Skills, and Abilities

Responsibilities

Oversee the needs analysis on an ongoing basis to determine training needs and establish objectives for the department, team, or individual and partner with key stakeholders to support initiatives.
Oversee effectiveness of training and development programs by assessing learning application, follow-through, and performance improvement.
Manage learning technologies, including collaboration platforms.
Responsible for overall quality of training by the team, using data and metrics to determine ROI on training programs and training specialist performance.
Provides direct management to training team.
Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.
Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems, and implementing change.
Collaborate with leadership to build new training programs.
Collaborate with senior leadership to test new product, system, and procedure implementation.
Develop and implement process improvements and efficiencies for training.
Contribute to key performance metrics, service levels, and operational plans.
Demonstrate behaviors aligned with AAA Washington’s mission, values, and standards
Foster a respectful, collaborative, and inclusive work environment