Insurance/Total Loss Associate

First Help Financial • Needham, MA

5h • $20 • Remote

About The Position

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! We are seeking a highly motivated Insurance/Total Loss Associate who will play a pivotal role in resolving both potential and confirmed total loss claims. This position involves thoroughly recording, tracking, and proactively following up on all assigned insurance claims. The primary focus is to ensure the timely and thorough completion of total loss claims, thereby preparing accounts for proper handling and ancillary processing.

Requirements

• 1+ year of experience in Insurance or total loss claims
• Excellent communication skills
• Ability to multitask, self-reliant
• Experience working remotely (WFH)
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams and Outlook

Responsibilities

• Record, track, and follow up with insurance and claim-handling companies
• Maintain accurate and complete claim records
• Investigate reported collision events, including impound, skip tracing, and customer service inquiries.
• Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams.
• Prepare requested claim documentation.
• Collect all necessary documentation from insurance providers.
• Process and file total loss payments.
• Manage claim-related documents.
• Investigate issues throughout the claim lifecycle.
• Assist with lienholder claims as required.
• Handle other assigned projects.

Benefits

• We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees