Insurance Support Coordinator

Marsh McLennan•Orland Park, IL

21h•Hybrid

About The Position

Insurance Support Coordinator Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Insurance Support Coordinator at Horton, a Marsh Business. Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). What You Do Execution of Client Service Provide technical services within a specialized function in direct support of Sales & Service teams Supports our production and service teams with projects to allow flawless execution of our service strategy as submitted through the electronic ticketing system Provide support to CSR teams within each division, as needed Assists with completion of client mailings, presentations, spreadsheets, and other insurance administrative projects Researches company information in Epic and online to enter prospective and current client data in Client Resource Management system Prints and distributes communication and collateral for internal and external use Communicate to internal and external clients through phone and e-mail in a professional manner Manages time effectively to prioritize workload Supports technology staff with onsite meetings Other duties as assigned Reception Experience Acts as director of first impressions to our clients, prospective clients, prospective employees, and visitors and creates a warm, friendly, and inviting experience Answers and manages phone calls professionally and provides a phone experience that promotes our DNA Peer Relationships Obtains Producers license and participates in insurance courses, seminars, and webinars for knowledge development Suggests business process improvements to gain efficiency within the role Provides feedback at team meetings as well as contributes to learning topics as assigned Strives to learn and grow by demonstrating initiative on a daily basis Acts as a valued member of the team, including assisting in training and mentorship of newly hired ISCs Assists the Office and Facilities team when applicable Your Education and Experience Required The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program Valuable benefits We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:

Requirements

Intermediate skill level in Microsoft Office Suite
The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program

Responsibilities

Provide technical services within a specialized function in direct support of Sales & Service teams
Supports our production and service teams with projects to allow flawless execution of our service strategy as submitted through the electronic ticketing system
Provide support to CSR teams within each division, as needed
Assists with completion of client mailings, presentations, spreadsheets, and other insurance administrative projects
Researches company information in Epic and online to enter prospective and current client data in Client Resource Management system
Prints and distributes communication and collateral for internal and external use
Communicate to internal and external clients through phone and e-mail in a professional manner
Manages time effectively to prioritize workload
Supports technology staff with onsite meetings
Acts as director of first impressions to our clients, prospective clients, prospective employees, and visitors and creates a warm, friendly, and inviting experience
Answers and manages phone calls professionally and provides a phone experience that promotes our DNA
Obtains Producers license and participates in insurance courses, seminars, and webinars for knowledge development
Suggests business process improvements to gain efficiency within the role
Provides feedback at team meetings as well as contributes to learning topics as assigned
Strives to learn and grow by demonstrating initiative on a daily basis
Acts as a valued member of the team, including assisting in training and mentorship of newly hired ISCs
Assists the Office and Facilities team when applicable
Other duties as assigned