Insurance Specialist

UWM•Pontiac, MI

About The Position

The Insurance Specialist is responsible for managing and monitoring insurance requirements on mortgage loan accounts to ensure compliance with investor, insurer, and regulatory guidelines. This includes tracking borrower-provided insurance policies, identifying coverage gaps, processing insurance documents, coordinating lender-placed insurance when necessary, and communicating effectively with borrowers, insurance agents, and internal departments. WHAT YOU WILL BE DOING Review and validate homeowner’s insurance policies for coverage, dates, and accuracy. Ensure timely receipt and input of insurance policy updates into servicing systems. Monitor for lapses in coverage or insufficient policies. Coordinate placement and cancellation of lender-placed insurance when required. Notify borrowers of impending LPI actions and follow appropriate procedures. Contact borrowers or insurance agents to obtain current insurance information. Respond to inquiries regarding insurance coverage, escrow accounts, and LPI. Maintain compliance with regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac). Document all communications and actions accurately in the loan servicing system. Work with escrow, loss mitigation, customer service, and other departments as needed. Assist in audits, quality control reviews, and reporting.

Requirements

High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred)
1-3 years of mortgage servicing, insurance verification, or escrow experience preferred
Strong attention to detail and accuracy
Excellent verbal and written communication
Proficient with mortgage servicing systems (e.g., Black Knight MSP) and Microsoft Office
Ability to manage multiple tasks and deadlines
Knowledge of insurance terminology and mortgage industry practices

Nice To Haves

Familiarity with force-placed insurance processes
Experience with servicing platforms like Black Knight, LoanServ, or equivalent
Bilingual (e.g., Spanish) a plus

Responsibilities

Review and validate homeowner’s insurance policies for coverage, dates, and accuracy.
Ensure timely receipt and input of insurance policy updates into servicing systems.
Monitor for lapses in coverage or insufficient policies.
Coordinate placement and cancellation of lender-placed insurance when required.
Notify borrowers of impending LPI actions and follow appropriate procedures.
Contact borrowers or insurance agents to obtain current insurance information.
Respond to inquiries regarding insurance coverage, escrow accounts, and LPI.
Maintain compliance with regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac).
Document all communications and actions accurately in the loan servicing system.
Work with escrow, loss mitigation, customer service, and other departments as needed.
Assist in audits, quality control reviews, and reporting.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi