Insurance Specialist - Personal Lines

NJM Insurance Group • Trenton, NJ

1d • $61,256 - $71,190 • Onsite

About The Position

The primary responsibility of the Insurance Specialist is to accurately underwrite Personal Lines risks while serving as a first line of support to representatives on complex matters.

Requirements

• Bachelor's Degree in Risk Management and Insurance or pursuing a Bachelor's Degree in Risk Management and Insurance required.
• Minimum of 18 months of experience in a Personal Lines Contact Center or as an NJM Licensed Account Representative
• Proficient in managing customer transactions across multiple lines, including automobile, property, and umbrella insurance
• Strong understanding of personal lines insurance products and familiarity with underwriting principles
• Fully proficient with NJM’s Personal Lines products, Policy Center, Billing Center, and departmental procedures
• Excellent verbal and written communication skills
• Proven leadership capability
• High level of attention to detail and commitment to accuracy
• Sound judgment and decision-making abilities
• Strong time management and organizational skills with the ability to prioritize and manage multiple tasks
• Solid analytical and problem-solving skills
• Effective conflict resolution and call control techniques
• Proficiency in Microsoft Office Suite

Nice To Haves

• Experience providing high quality customer service in a professional setting
• Completion of general insurance courses such as AINS, AIS, API, or CPCU, are a plus
• Property & Casualty Insurance License or Personal Lines Authority (The successful candidate will be required to obtain a Property & Casualty Insurance License as a condition of employment)

Responsibilities

• Accurately and effectively underwrite all types of Personal Lines business in all states.
• Provide support to internal customers regarding complex matters and escalated customer inquiries.
• Support the department through participation in meetings, projects, and initiatives as assigned.

Benefits

• Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.
• Employees may also be eligible for discretionary bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level