Insurance Specialist

United Wholesale Mortgage • Mi Metro, MI

6d

About The Position

The Insurance Specialist is responsible for managing and monitoring insurance requirements on mortgage loan accounts to ensure compliance with investor, insurer, and regulatory guidelines. This includes tracking borrower-provided insurance policies, identifying coverage gaps, processing insurance documents, coordinating lender-placed insurance when necessary, and communicating effectively with borrowers, insurance agents, and internal departments.

Requirements

• High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred)
• 1-3 years of mortgage servicing, insurance verification, or escrow experience preferred
• Strong attention to detail and accuracy
• Excellent verbal and written communication
• Proficient with mortgage servicing systems (e.g., Black Knight MSP) and Microsoft Office
• Ability to manage multiple tasks and deadlines
• Knowledge of insurance terminology and mortgage industry practices

Nice To Haves

• Familiarity with force-placed insurance processes
• Experience with servicing platforms like Black Knight, LoanServ, or equivalent
• Bilingual (e.g., Spanish) a plus

Responsibilities

• Review and validate homeowner's insurance policies for coverage, dates, and accuracy.
• Ensure timely receipt and input of insurance policy updates into servicing systems.
• Monitor for lapses in coverage or insufficient policies.
• Coordinate placement and cancellation of lender-placed insurance when required.
• Notify borrowers of impending LPI actions and follow appropriate procedures.
• Contact borrowers or insurance agents to obtain current insurance information.
• Respond to inquiries regarding insurance coverage, escrow accounts, and LPI.
• Maintain compliance with regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac).
• Document all communications and actions accurately in the loan servicing system.
• Work with escrow, loss mitigation, customer service, and other departments as needed.
• Assist in audits, quality control reviews, and reporting.

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees