Insurance Specialist

Greystar•Arlington, TX

6d•Hybrid

About The Position

This position is for an Insurance Specialist for our enterprise legal and risk management team. The position will join a new Triage Tiger Team, which will manage the intake process and triage cases to the Greystar team member and/or insurance provider that is best suited to resolve the issue. The Insurance Specialist plays a critical role by evaluating insurance and legal documents to ensure they are properly identified, triaged, and sent to the correct team members and that deadlines are tracked and met for all lines of business, specifically for Construction, Builders Risk, Property, Environmental, and General Liability.

Requirements

A bachelor’s degree from an accredited college or university is required.
Minimum 10 years of claims handling experience.
Understand insurance for pollution liability, environmental impairment liability, and property/casualty coverage triggers.
Ability to identify key environmental regulations and possible regulatory involvement (e.g., EPA, CERCLA/Superfund, RCRA, Clean Water Act, Clean Air Act, and state/local agencies).
Strong knowledge of litigation demands letters, claims, pleadings, and other documents, with an understanding of time sensitivity for responses and an understanding of which matters need to be immediately elevated.
Proficiency with Microsoft Office suite applications.
Excellent organizational, analytical, and communication skills.
Ability to work in a fast-paced environment.
Ability to manage multiple priorities and ensure compliance under tight deadlines.

Nice To Haves

Experience with Builder’s Risk and Casualty coverage, including wrap-up programs, is a plus.
Experience in Multi-Family Real Estate and Construction is preferred.
Claim adjustment experience is a plus.
Experience working with matter management systems or docketing software is a plus.

Responsibilities

Analyze the intake of insurance claims in connection with Greystar’s business insurance
Manage cases in a Legal Matter Management (LMM) system to make sure matters are properly entered for tracking.
Review new TyMetrix cases in detail and assign them to team members on the risk and legal teams to make sure documents have been received and are being handled by the proper team members and track them to resolution.
Create and continuously improve standard operating procedure guide and standard messaging library to provide excellent and consistent service delivery
Support team members who are new users to a legal matter management system, and support projects related to triage of documents served on the company.
Identify opportunities for process improvement initiatives and knowledge management projects, and where appropriate, develop and establish best practices.
Identify and assess potential environmental hazards (e.g., hazardous material spills, mold, asbestos, lead) and urgency levels, Escalate foreseeable high-priority or emergency concerns and escalate them appropriately.
Monitor and review the entry of litigation deadlines, court dates, and related events into the matter management system.
Clearly communicate with professional, accurate, and actionable email correspondence.
Prepare Key Performance Indicators to ensure strong service delivery.
Prepare reporting for senior management to ensure matters are being tracked and KPIs are being met.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.