Insurance Specialist I

Proctor Financial, Inc.•Troy, MI

16d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs. Summary: The Insurance Specialist is responsible for the maintenance of insurance records and timely premium disbursements for all escrowed loans. The specialist will also monitor the work of the insurance vendor to ensure premiums are paid and any customer-related issues are resolved timely. The Insurance Specialist will also monitor a team email inbox and respond timely to all emails to resolve any issues. Essential Duties and Functions: include the following. Other duties may be assigned.

Requirements

Knowledge of Microsoft Excel
Basic understanding of Loss Mitigation, REO, Bankruptcy, and Foreclosure
Ability to research and comprehend state laws and regulations
Excellent work ethic, high productivity, and attention to detail
Strong written and verbal communication skills
Ability to multi-task
Time management and organized
High School Diploma/GED
Proficient with MS Office
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
1 – 3 years experience in a similar position
Repetitive motion.
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor.
Sedentary position.
Ability to sit at a desk 7-8 hours per day.

Nice To Haves

Associate’s or Bachelor’s degree in a business or financial related discipline
Experience in a mortgage banking or real estate financing environment

Responsibilities

Process the Daily Import files to update the system with the most current insurance information from the vendor
Review loans that reject in the insurance batch before finalizing insurance disbursements for that particular day
Monitor and respond to emails as needed for the team email inbox
Review closing documents within the imaging system as research requires
Complete reports and logs to ensure insurance information is current in the system and send any info/policies to the vendor to update the system via the daily import
Analyze the Monthly Lender-Placed Insurance bill and pay accordingly
Create/maintain procedure documents as requested
Research insurance lines during the monthly analysis process as needed
Respond to HOA research items such as requesting payments and sending letters to the HOA to obtain amounts due to avoid any and all liens on a property
Process daily flood files for newly activated loans and submit to flood vendor to update the certificate
Reconcile flood files for all loans being transferred out and submit to flood vendor as requested
Monitor deposits and disbursements between SMS and the insurance vendor for all Loss Draft funds.
All other duties and special projects as assigned