Insurance Service Specialist - Inbound

AAA Mid-Atlantic-posted 1 day ago
$16 - $38/Yr
Full-time • Entry Level
Remote
101-250 employees
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This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD Ability to quote and sell through multiple carriers Monthly bonus potential Computer equipment provided by AAA Club Alliance Let's Talk Compensation: The starting base compensation for this position is $16.10 to $37.58 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $140.28 per month The ideal candidate will have: High school diploma or equivalent 3+ years of customer service and/or sales experience in an insurance environment Active Property and Casualty or Personal Lines license required Membership license required or ability to obtain license within 90 days of employment. Schedule Requirements: Monday - Friday, 10 a.m. to 6 p.m. Central Time with rotating Saturday's with team. Saturday hours would be 8 am to 4 pm Central Time.

  • Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities.
  • Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
  • Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
  • Counsel the members and non-members regarding membership benefits in correlation with insurance products.
  • Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in our agency management system.
  • Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
  • High school diploma or equivalent
  • 3+ years of customer service and/or sales experience in an insurance environment
  • Active Property and Casualty or Personal Lines license required
  • Membership license required or ability to obtain license within 90 days of employment.
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
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