Insurance Risk Interviewer I - Bilingual - English/Spanish

Quest Diagnostics • Temple Terr, FL

240d • $16 • Remote

About The Position

This position is in a production driven environment. The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through inbound and outbound calls for multiple client companies. Calls can range in length from 20 minutes to 60+ minutes depending on the extent of the applicant medical history.

Requirements

• High School Diploma or Equivalent (Required)
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers.
• Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
• Type 30 wpm.
• Accurate and detail oriented.
• Good organizational skills.
• Proficient teamwork skills.

Nice To Haves

• Previous experience with medical terminology, life insurance industry, or customer service preferred.

Responsibilities

• Place outbound calls to contact life insurance applicants.
• Complete interview with applicants or leave a message for a return call.
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collected during the interview for quality assurance purposes.
• Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
• Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
• Perform other duties as assigned to meet the business needs or customer requirements.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED