Insurance & Referrals Coordinator

Lehigh Valley Health Network • Allentown, PA

6d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Performs financial counseling, A/R review, interdepartmental communication, staff education, provider schedule maintenance, and computer/insurance informational support to ensure excellent guest relations. Assists in appointment scheduling, check-in, check-out, and surgery scheduling as needed to support departmental needs.

Requirements

• High School Diploma/GED
• 1 year Computerized physician billing experience.
• Ability to interact with patients, peers, and professional colleagues and demonstrate customer service, communication skills, and ability to handle stress.
• Basic computer skills.
• Demonstrates knowledge of regulations of the registration policy.
• Demonstrates ability to work with interruptions and changing priorities in an busy work environment.
• Demonstrates familiarity with referrals and authorization procedures.
• Demonstrates knowledge of physician office practice and medical terminology.
• Familiarity with all aspects of coding, ICD-10, CPT, and HCPC's.
• Technological literacy and knowledge of Microsoft Office applications.

Nice To Haves

• Associate’s Degree

Responsibilities

• Assists patients with pre or post service payment arrangement processes according to established guidelines.
• Supports front office staff and nursing staff with insurance, billing questions, and troubleshooting.
• Assists with front office coverage, including but not limited to, front desk duties, answering incoming phone calls, checking in vendors, and visitors.
• Participates in provider education regarding appropriate billing, coding, and documentation guidelines.
• Performs financial counseling for patients and families.
• Coordinates coding compliance for new/existing procedures.
• Serves as a resource regarding billing and insurance matters for staff, hospital departments, vendors, and insurance carriers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED