Insurance Program Manager (Hybrid) - Financial Services - Insurance & Risk Management

Washington University in St Louis • Clayton, MO

8d • Hybrid

About The Position

The Insurance & Risk Management Group (“IRM” or the “Group”), a department within Treasury Services, identifies and analyzes exposures to University losses in the various areas of liability, which include property, cyber, auto, and workers compensation among others. This area works closely with various departments and functional leaders across the University to identify and assess exposures. The Group determines best practices and methods for managing risk for over 22,000 employees, several billion dollars in property, and other liability exposures. Risk management is conducted through contractual risk transfer, commercial insurance products, and/or self-insurance. The Group also conducts claims management, provides reporting and payment of claims. The team also develops annual insurance budgets and year-end allocation of costs to operational units. The Group provides guidance and consultation to areas such as international travel committee and student health. The Group also provides reporting to senior leadership, as well as prepares regular updates on the insurance programs to the Audit & Risk Control Committee (standing committee of the Board of Trustees). The Insurance Program Manager (the “Manager”) is responsible for the day-to-day administration of the University’s property and casualty insurance programs, with primary accountability for preparing and coordinating annual insurance renewal submissions across all lines of coverage. This role supports the Director, Insurance & Risk Management (the “Director”) in executing the University’s risk financing strategy, managing broker and vendor relationships, overseeing certificate of insurance compliance, administering claims across property, automobile, and general liability lines, and ensuring that appropriate insurance limits are maintained for on campus events and for University contracts. The ideal candidate brings strong analytical skills, meticulous attention to detail, the ability to compile, organize, and communicate – both written and verbal – complex insurance data clearly and accurately, as well as a high degree of service-oriented professionalism.

Requirements

• Bachelor's degree
• Relevant Experience (5 Years)
• Ability to work with RIMS system (Riskonnect or other) and TPA online claim system.

Nice To Haves

• Analytical Thinking
• Claims Management
• Data Confidentiality
• Decision Making
• Detail-Oriented
• Microsoft Office
• Privacy Compliance
• Problem Solving
• Relationship Building
• Self Motivation
• Service Oriented
• Team Player
• Verbal Communications
• Workday Software
• Working Independently
• Written Communication

Responsibilities

• Serves as the primary coordinator for all annual insurance renewal submissions across the University’s property and casualty lines, including property, general liability, automobile, workers’ compensation, umbrella/excess, crime, cyber, executive risks and specialty coverages.
• Prepares complete and accurate renewal applications and submission packages; ensures all required supplemental forms, schedules, and exhibits are included and current.
• Assists the Director in reviewing underwriter proposals and coverage comparisons; prepares summary analysis to support coverage selection decisions.
• Is responsible for claims for all University-owned locations and contents.
• Self-handles all claims within our property deductible.
• Works with our carrier to resolve claims over the deductible.
• On call to respond to losses that may occur on or off campus.
• Manages auto program for University-owned vehicles and rented vehicles for University business.
• Negotiates and settles all first-party auto damage claims, including contacting the repair shop, arranging for car rentals, and obtaining appraisals for any vehicle deemed a total loss.
• If a vehicle is damaged by a third party, works with the third party to recover our costs.
• Reports all auto liability losses to Pinnacle’s TPA.
• Works with TPA to exchange any information needed and authorize any settlements.
• Investigates, negotiates and settles liability claims within the designated settlement authority.
• For claims that must be reported to Pinnacle/TPA, works with TPA to exchange any information needed and authorize settlements.
• For claims in litigation, works alongside OGC for a constant exchange of information with OGC and TPA.
• Updates the Pinnacle Claims Committee on applicable claims at meetings.
• Processes, tracks, and allocates all insurance premiums and payments.
• Works with the Director to recover insurance premiums and expenses from various departments via quarterly and year-end billings.
• Produces reporting and dashboards for leadership.
• Administers the University’s surety bond program, including tracking bond requirements, coordinating issuance and renewals, and maintaining bond records.
• Processes bond requests from departments; ensures appropriate bond types and limits are in place for applicable roles and projects.
• Administers the University’s certificate of insurance (COI) program, including issuance of certificates evidencing the University’s coverage and collection/review of certificates from third-party vendors and contractors.
• Verifies that vendor and contractor certificates meet University minimum insurance requirements; follows up on deficiencies and coordinates with Procurement and Legal as needed.
• Reviews contracts from Joint Research Office for Contracts, Resource Management and various other departments to discuss/approve insurance portions of contracts and requests certificates of insurance when needed.
• Chair of the CURMA/CUTA Claims Committee and a member of the Pinnacle Claims Committee.
• Attends quarterly meetings for both, reviewing and advising on claims and reserves for all member schools.
• Member of the Student Conduct Board.
• Reviewer of WUGO (WashU Student Group Organizer) events.
• Reviews applicable events that meet certain risk factors and comment, approve or deny each event.
• Engages in special projects as requested
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager