Insurance Premium Payment Associate - Hybrid Contract Opportunity

First Choice Nurses of Eastern VA • Virginia Beach, VA

1d • Hybrid

About The Position

We are seeking an Insurance Premium Payment Associate to support insurance payment operations within a Sentara facility. This is a non-clinical role with no patient care involved.

Requirements

• High School Diploma or GED
• 1+ year of customer service phone experience (call center preferred)
• Strong computer and multitasking skills
• Clear, professional communication
• Ability to work from home with reliable internet and a quiet workspace

Nice To Haves

• Experience with insurance payments or billing preferred
• New systems include QNXT and WiPro (SLP)

Responsibilities

• Answer a high volume of inbound calls (approx. 99% of the role)
• Assist members with insurance premium payments, rates, and billing inquiries
• Process and document payments accurately in the system
• Route calls to appropriate departments
• Provide professional, high-quality customer service
• Multitask by talking, typing, and navigating dual monitors simultaneously

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees