Insurance Operations Leader

Acentria Insurance • Lakeland, FL

10h

About The Position

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Operations Leader to their Acentria team.
Job Summary:
The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction. The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding.

Requirements

• 7+ years of experience in insurance operations
• Proven leadership experience managing teams and driving operational excellence
• Strong knowledge of insurance products, systems, and regulatory environment
• Excellent communication, analytical, and problem-solving skills
• Change management and process improvement expertise

Nice To Haves

• Bachelor’s degree in Business, Insurance, or related field preferred
• Experience with insurance platforms (e.g. Applied Epic)

Responsibilities

• Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations.
• Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.
• Manage and develop a high-performing team, including training, performance management, and career development.
• Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment.
• Leverage technology and automation tools to streamline workflows and reduce manual tasks.
• Ensure adherence to regulatory requirements, internal controls, and company policies.
• Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement.
• Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders.

Benefits

• FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental.
• We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees