Insurance Operations LA Branch Manager

Safepoint MGA•Metairie, LA

5d•Onsite

About The Position

Managing the Louisiana branch location that includes Underwriting and Customer Service team members. Develop and lead a team of Underwriters and Customer Service Representatives to ensure the highest level of customer service is provided and that the Underwriting integrity established by the company is adhered to and enforced. Oversee the day-to-day operations of the Texas office location. Maintaining clear lines of communication both within the local branch as well as the main office. Duties and responsibilities Directly involved in the recruitment of the Underwriting and Customer Service employees. Facilitate training program and job shadowing program. Partner with technology to build efficiency and automation into the workflow. Partner with Marketing to build agent relations. Responsible for departmental adherence to productivity, quality and schedule adherence. Communicate effectively internally and externally. Communicate and reinforce the corporate vision at the branch level. Oversee the Louisiana office location and provide effective communication with any SafePoint employee that reports to that office as well as their direct management team. Foster and maintain a positive company culture at the branch level, aligned with organizational values and standards. Always keeping a well-maintained office environment. Carry out other duties as defined by immediate supervisor within the capabilities of the jobholder. Essential Functions On-site daily supervision of staff and operations. Ability to clearly communicate and ensure adherence to corporate policies and operations procedures. Ability to coach and develop team members efficiently. Ability to effectively resolve difficult and sensitive situations tactfully, including disciplinary actions and terminations. Ability to maintain an organized physical office environment

Requirements

7-10 years of underwriting experience in property and casualty insurance.
State of Louisiana P&C licensure or equivalent and can successfully obtain reciprocal license.
Previous leadership experience within an Underwriting department.
Thorough knowledge of the underwriting process and the analytics involved.
Excellent communication and organizational skills
Advanced computer skills and strong systems knowledge

Nice To Haves

College degree preferred but not required.

Responsibilities

Directly involved in the recruitment of the Underwriting and Customer Service employees.
Facilitate training program and job shadowing program.
Partner with technology to build efficiency and automation into the workflow.
Partner with Marketing to build agent relations.
Responsible for departmental adherence to productivity, quality and schedule adherence.
Communicate effectively internally and externally.
Communicate and reinforce the corporate vision at the branch level.
Oversee the Louisiana office location and provide effective communication with any SafePoint employee that reports to that office as well as their direct management team.
Foster and maintain a positive company culture at the branch level, aligned with organizational values and standards.
Always keeping a well-maintained office environment.
Carry out other duties as defined by immediate supervisor within the capabilities of the jobholder.
On-site daily supervision of staff and operations.
Ability to clearly communicate and ensure adherence to corporate policies and operations procedures.
Ability to coach and develop team members efficiently.
Ability to effectively resolve difficult and sensitive situations tactfully, including disciplinary actions and terminations.
Ability to maintain an organized physical office environment

Benefits

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…