Insurance Operations Auditor, Employee Benefits

Brown & Brown Insurance•Troy, MI

2d•$60,000 - $70,000

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Insurance Operations Auditor, Employee Benefits to join our growing team in Troy, MI or Roseland, NJ! As a member of the Internal Operations Audit Team, the Employee Benefits Insurance Operations Auditor is responsible for reviewing, analyzing and making recommendations regarding the implementation of Brown & Brown best practices throughout all of the Brown & Brown Profit Centers to aid in the prevention and mitigation of E&O incidents for the Company. How You Will Contribute: Assist and/or lead in the performance of Insurance Operations audits of Profit Centers in the Retail Employee Benefits Division to verify compliance with Brown & Brown best practices. Build knowledge of and support audits of Wholesale/Programs divisions, as applicable. Complete prep-work and file review as assigned with a high level of accuracy. Perform all functions of the audit process including leading certain departments or special units within the Profit Center. Complete assigned file review with detailed notes documenting positive and negative findings as applicable. Contribute to determination of audit findings and classification. Communicate findings from review work with teammates and communicate with the Profit Center as necessary. Assume additional responsibilities, as assigned, to ensure successful audit completion. When leading an audit: Ensure accurate and timely completion of work in preparation for reviews including, but not limited to: review of prior reports, procedures manuals, issuing carrier ratings and exceptions, licensing & contracts. Ensure accurate and timely completion of file review including detailed notes documenting positive and negative findings. Lead information gathering interviews with Profit Center teammates prior to reviews. Lead conversations within team regarding potential findings and issues. Demonstrate judgment in determining appropriate findings and classifications. Escalate concerns to leadership in a timely fashion. Demonstrate strong verbal communication skills in explaining audit findings, risks and recommendations to key stakeholders. Create and submit effective draft and final reports within specified timeframes. Review & analyze Profit Center action plans and recommend acceptable revisions as necessary. Conduct and document re-testing of designated items to ensure compliance with finalized action plans. Maintain individual expense report and submits to Insurance Operations Regional Manager as instructed. Develop and maintain relationship with all disciplines of the Internal Operations Audit Team. Ability to consistently meet deadlines and expectations through effective time management. Demonstrate proficiency in insurance acumen with desire to expand knowledge. Delegate responsibilities and hold teammates accountable in a productive manner. Successfully complete agreed upon educational designations Work to motivate and inspire others to deliver optimal performance. Go above and beyond defined responsibilities by proactively identifying areas of continuous improvement. Participate in peer-to-peer feedback sessions. Take initiative to share industry developments with peers.

Requirements

College degree (Preferred)
1-2 years’ experience preferred.
Proficiency in Microsoft applications (Word, Excel, and PowerPoint).
Ability to learn new management systems.
Ability to work independently and in a team environment.
Ability to adapt to change.
Organize & prioritize work effectively.
The ability to research and analyze various types of insurance products / coverages.
Demonstrated ability to effectively communicate at all levels within the organization.
Ability to travel up to 30%.

Responsibilities

Assist and/or lead in the performance of Insurance Operations audits of Profit Centers in the Retail Employee Benefits Division to verify compliance with Brown & Brown best practices.
Build knowledge of and support audits of Wholesale/Programs divisions, as applicable.
Complete prep-work and file review as assigned with a high level of accuracy.
Perform all functions of the audit process including leading certain departments or special units within the Profit Center.
Complete assigned file review with detailed notes documenting positive and negative findings as applicable.
Contribute to determination of audit findings and classification.
Communicate findings from review work with teammates and communicate with the Profit Center as necessary.
Assume additional responsibilities, as assigned, to ensure successful audit completion.
Ensure accurate and timely completion of work in preparation for reviews including, but not limited to: review of prior reports, procedures manuals, issuing carrier ratings and exceptions, licensing & contracts.
Ensure accurate and timely completion of file review including detailed notes documenting positive and negative findings.
Lead information gathering interviews with Profit Center teammates prior to reviews.
Lead conversations within team regarding potential findings and issues.
Demonstrate judgment in determining appropriate findings and classifications.
Escalate concerns to leadership in a timely fashion.
Demonstrate strong verbal communication skills in explaining audit findings, risks and recommendations to key stakeholders.
Create and submit effective draft and final reports within specified timeframes.
Review & analyze Profit Center action plans and recommend acceptable revisions as necessary.
Conduct and document re-testing of designated items to ensure compliance with finalized action plans.
Maintain individual expense report and submits to Insurance Operations Regional Manager as instructed.
Develop and maintain relationship with all disciplines of the Internal Operations Audit Team.
Ability to consistently meet deadlines and expectations through effective time management.
Demonstrate proficiency in insurance acumen with desire to expand knowledge.
Delegate responsibilities and hold teammates accountable in a productive manner.
Successfully complete agreed upon educational designations
Work to motivate and inspire others to deliver optimal performance.
Go above and beyond defined responsibilities by proactively identifying areas of continuous improvement.
Participate in peer-to-peer feedback sessions.
Take initiative to share industry developments with peers.