Insurance Navigator, Recovery

RS EDEN•Minneapolis, MN

13d

About The Position

At RS EDEN, our mission is to create thriving, just communities where healing occurs, and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety. SUMMARY The Benefits/Insurance Navigator is responsible for coordinating all aspects of application for benefits, specifically insurance and general assistance, in the RS EDEN Recovery Services programs. Flexibility, effective time management practices, and sound organizational skills are necessary. Must have strong customer services skills, empathy, ability to work through crisis situations in a professional, therapeutic and positive manner. This position includes light lifting and sitting for long periods of time. This position is classified as a category 3 driving position.

Requirements

2-yr. degree in social services or related field, or equivalent training and experience preferred
Experience with insurance, general assistance, SNAP, and other county and state benefits
Experience with the behavioral health fund
Current Mantoux test. (Annual requirement thereafter)
Must be able to pass applicable favorable criminal history/background check
One year off correctional supervision

Nice To Haves

CPR/First Aid training
Excellent communication and time management skills
Strong computer skills
Familiarity with Procentive or other EHR systems
Ability to convey a positive, courteous and professional image
Ability to relate to people from diverse backgrounds with multiple individual and systemic barriers to success

Responsibilities

Understand insurance navigation, benefit application, county systems, and the behavioral health fund
Maintain professionalism with county relationships and current participants
Utilize empathy to support clients throughout the benefit application process
Complete and maintain training needed to become a CAC insurance navigator through the county
Maintain up to date information related to eligibility for insurance and various county and state benefits
Understand all relevant program policies and procedures and how they interact with participant insurance and other benefits
Assess new client immediate needs upon admission with regards to benefits and communicate this to relevant staff
Ability to accurate assist participants in filling out all submission forms needed to obtain benefits
Maintain current information regarding applications for
Participate in staff meetings and training as required or directed
Manage the processing and procurement of funding for all admissions and the collection of documents for incorporation into client files
Understand and follow vulnerable adult, incident/accident policy and reporting procedures
Safeguard personally identifiable health information (PHI) in accordance with duties and current agency HIPAA an 42CFR notification statement and standards
Support the Admissions Supervisor in meeting department goals for census and service delivery
Performs other duties as required