Insurance Housing Account Manager - Temporary Housing

Alacrity Solutions • Oklahoma City, OK

4d • Remote

About The Position

The Account Manager is a remote role serving as the primary day‑to‑day liaison for insureds who require temporary housing. In this position, you will build and maintain strong relationships with adjusters, support ongoing business needs, and collaborate closely with our internal housing teams to ensure clear, consistent communication. The ideal candidate is sharp, high‑energy, detail‑oriented, and skilled in interpersonal communication, telephone etiquette, and professional verbal interaction.

Requirements

• Industry experience in temporary housing, apartments, or insurance.
• Ability to complete two weeks of in‑person training; travel is required.
• Flexibility with scheduling, including holiday coverage and catastrophe on‑call rotations as needed.
• High school diploma.
• 1–2 years of experience in real estate, adjusting, or insurance housing.
• Proficiency with MS Office and comfort working in a remote‑office environment.
• Strong telephone skills, including the ability to identify key issues, evaluate information, and recommend appropriate actions.
• Proven ability to persuade, influence, and communicate effectively over the phone.
• Excellent customer service skills with a focus on empathy and professionalism.
• Professional verbal and written communication skills.
• Availability during core hours of 7:00 AM to 7:00 PM CST.
• During designated catastrophes, additional hours may be required, including evenings and weekends.
• Must be able to travel for required training and team‑building activities, which may include overnight hotel stays.

Nice To Haves

• 3–5 years of customer service experience.
• Strong communication skills, both verbal and written.
• Excellent time management and organizational abilities.
• Demonstrated empathy and a genuine desire to support individuals in need.
• Proven ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to remain positive and composed in stressful situations.
• Patience, persistence, and a solutions‑focused mindset.
• Willingness to learn, adapt, and be coachable.

Responsibilities

• Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service.
• Enter and maintain accurate, timely database records to document all activity and timelines.
• Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins.
• Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs.
• Manage ALE limits and collect all required documentation from insureds.
• Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures.
• Review all landlord correspondence for accuracy and completeness.
• Resolve issues that arise during any stage of the placement or stay.
• Collaborate with team members to meet goals, deadlines, and coverage needs.
• Participate in required holiday coverage and CAT on‑call rotations.
• Complete two weeks of in‑person training; travel is required.
• Answer rollover and team calls as needed.
• Other duties as assigned.

Benefits

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off- to include vacation and a sick time bank
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED