Insurance Follow-Up Lead (Commercial Team)

University of Washington•Seattle, WA

2d•$25 - $36•Remote

About The Position

UW Medicine Faculty Practice Plan Services (FPPS) has an outstanding opportunity for a full-time, day shift, INSURANCE FOLLOW-UP SPECIALIST LEAD (Patient Account Representative 3). WORK SCHEDULE 40 hours per week Day Shift This position is Remote POSITION HIGHLIGHTS The Insurance Follow Up Lead is responsible for analyzing and developing more efficient and effective workflows for insurance denials and other assignments worked by the Patient Account Representatives. Additionally, the employee performs Patient Account Representative work to cover for absences and prevent backlogs; recommends improvement opportunities; and is familiar with all job functions of the department. The Patient Account Representative Lead will participate in on-the-job training thus the employee must possess superior claims management knowledge and skills, support learning and development opportunities for staff and effectively use one-on-one instructional techniques. ABOUT FACULTY PRACTICE PLAN SERVICES UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 3,000 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Primary Care Clinics, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital. Teamwork. Community. Opportunity.

Requirements

High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment OR equivalent education/experience.

Responsibilities

Work timely and accurately in assigned claims follow-up queues and other assignments.
Accurately decipher denial reason and prospectively plan follow-up steps.
Effectively communicate in writing and verbally with payers.
Help build strong workplace relationships and promotes a positive work environment through open and constructive communication.
Motivate, encourage and challenge staff.
Work collaboratively with the training department to develop effective desk level support training.
Mentor and train staff to support achievement of quality assurance expectations.
Assist the Manager and Supervisor with any special projects or tasking that routinely develop.
Ensure completion on a timely basis.
Assist Insurance Follow-up Specialists with problem accounts in their work queues, including problems working with difficult payers.