Insurance Educator (Baltimore, MD)

DaVita Kidney Care

3d • $20 - $26 • Hybrid

About The Position

This vital, patient-centric role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Educator must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership, as well as the ability to work successfully with cross-functional DaVita teams. The Insurance Educator will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. To be successful, the Insurance Educator must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options. Through our commitment to training, growth, and quality, you will have the opportunity to further your career while working in an award-winning environment that enables teammates to thrive both professionally and personally. At DaVita, we often say that we are a community first and a company second. We work hard to serve our patients and teammates, and honor the DaVita Core Values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.

Requirements

• High School Diploma or equivalent is required
• Valid driver’s license – Insurance Educators will drive their personal automobiles to get from one clinic to another. A valid driver’s license within the state you are applying is required, with an acceptable driving record
• Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or related field- Preferred
• Intermediate computer skills and proficiency in MS Word and Outlook
• Candidates must reside in/near Baltimore, MD

Nice To Haves

• Beginner proficiency in MS Excel and PowerPoint
• Experience in the healthcare industry/healthcare organization working with a clinical team and patients - Preferred
• Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with Disabilities Act, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD- Preferred
• Experience in case management and/or social work- Preferred
• Fluency in Spanish- Strongly Preferred
• Nights/Weekends: Occasional optional Saturdays. Occasional optional evening events.

Responsibilities

• Patient Education (Telephonic/In-person) - Responsible for patient education while staying within established compliance parameters for the company and program
• Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Completes insurance assessments/evaluations for patients
• Accurately documents and classifies patient education sessions
• Provides a high-level of customer service to patients to ensure educational needs are met
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Meetings - Attends team meetings, phone conferences, and trainings as needed. May assist with onboarding and training of new teammates.
• Reporting - Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education. Reviews trends with team and operational leadership.
• Field Relationships - Builds and maintains relationships with field partners (e.g. Insurance Counselors, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.
• Participates in Team/Department/Village-wide Improvement Projects as needed
• Oher duties as assigned.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees