Insurance Customer Service Representative

21st Mortgage • Knoxville, TN

82d

About The Position

The position involves answering inbound phone calls from customers, insurance companies, or other departments. The candidate will be responsible for processing policies daily from the Insurance New Loans Queue and monitoring and processing requests in the Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Additionally, the role includes contacting customers via phone for Welcome Calls and assisting insurance agents in the Sales Queue by calling customers. The candidate will also process website quote requests for loan customers through the website quote queue.

Requirements

• Ability to communicate effectively both orally and in writing.
• Ability to multi-task in a fast-paced work environment.
• Demonstrated ability to organize and manage time effectively.

Nice To Haves

• Call center or phone experience.
• Equal customer service experience from other industries.
• Minimum 2-year degree preferred but not required.

Responsibilities

• Answer inbound phone calls from customers, insurance companies, or other departments.
• Process policies daily from the Insurance New Loans Queue.
• Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents.
• Contact customers via phone for Welcome Calls.
• Assist insurance agents in the Sales Queue by calling customers.
• Process website quote requests for loan customers through the website quote queue.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees