Insurance Counselor I (Houston, TX)

DaVita Kidney Care

1d • Hybrid

About The Position

This role requires travel to DaVita clinics in Houston, Texas, and other surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options. Travel and in-person patient support may be up to 3-4 times per week, with work from home on the other days. The candidate must reside in Houston or the surrounding area and be able to visit clinics within these cities on a regular basis. The position involves acting as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns. Key responsibilities include proactively building relationships with patients and clinical resources, partnering with Social Workers, assisting Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options, and providing a high level of customer service. The role also entails managing and updating tracking tools, reviewing trends with leadership, and providing monthly reporting and analysis on key metrics related to patient education and advocacy. DaVita is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally, operating numerous outpatient dialysis centers in the U.S. and internationally. The company fosters a "community first, company second" culture based on Core Values.

Requirements

• Candidate must reside in Houston, or the surrounding area
• Candidate must be able to squat and walk and stand for more than 15 minutes
• Must be okay with the sight of blood
• Valid driver’s license within the state you are applying is required, with an acceptable driving record

Responsibilities

• Travel to our DaVita clinics in Houston, Texas and other surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Identify, resolve or escalate issues as appropriate for prompt and effective resolution
• Proactively build relationships with patients
• Proactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issues
• Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities
• Partner with Social Workers to maintain awareness of patient insurance questions
• Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
• Provide high-level of customer service to ensure patient questions or issues are addressed effectively
• Provide information to patients to help them find and/or secure the insurance coverage of their choice
• Manage and update tracking tools as appropriate
• Review trends with team and operational leadership
• Provide monthly reporting and analysis on key metrics related to patient education and advocacy
• Compile monthly operations reviews on assigned patient portfolio
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Participate as requested in special projects and Insurance Management Team initiatives
• Mentor team members as appropriate on Insurance Management practices
• Shadow new hires to mentor and to provide training as needed

Benefits

• A "community first, company second" culture based on Core Values that really matter
• Clinical outcomes consistently ranked above the national average
• Award-winning education and training across multiple career paths to help you reach your potential
• Performance-based rewards based on stellar individual and team contributions
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future
• Medical
• Dental
• Vision
• 401(k) match
• Paid time off
• PTO cash out
• Family resources
• EAP counseling sessions
• Access Headspace®
• Backup child and elder care
• Maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
• Competitive total rewards package
• Healthcare coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees