Insurance Counselor I (Brownsville, Texas)

DaVita Kidney Care•McAllen, TX

1d•Hybrid

About The Position

This position as an Insurance Counselor I at DaVita involves acting as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns. The role requires providing education and guidance to DaVita patients about health insurance and the implications of different insurance options, including Chronic Special Needs Plan, Medicare, and Medicare Advantage. The counselor will proactively build relationships with patients and clinical/regional resources, partner with Social Workers, and provide a high level of customer service. The role also involves managing and updating tracking tools, reviewing trends, and compiling monthly reports. DaVita is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally, serving over 200,800 patients in the U.S. and additional patients worldwide. The company emphasizes a 'community first, company second' culture based on Core Values and is dedicated to caring for patients suffering from chronic kidney failure.

Requirements

Candidate must reside in Harlingen, McAllen, Brownsville, or the surrounding area
Candidate must be able to squat and walk and stand for more than 15 minutes
Candidate must be okay with the sight of blood
Valid driver’s license within the state you are applying is required, with an acceptable driving record

Responsibilities

Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Identify, resolve or escalate issues as appropriate for prompt and effective resolution
Proactively build relationships with patients
Proactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issues
Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities
Partner with Social Workers to maintain awareness of patient insurance questions
Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare, and Medicare Advantage options
Provide high-level of customer service to ensure patient questions or issues are addressed effectively
Provide information to patients to help them find and/or secure the insurance coverage of their choice
Manage and update tracking tools as appropriate
Review trends with team and operational leadership
Provide monthly reporting and analysis on key metrics related to patient education and advocacy
Compile monthly operations reviews on assigned patient portfolio
Attend team meetings, phone conferences, and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Participate as requested in special projects and Insurance Management Team initiatives
Mentor team members as appropriate on Insurance Management practices
Shadow new hires to mentor and to provide training as needed

Benefits

A "community first, company second" culture based on Core Values that really matter
Clinical outcomes consistently ranked above the national average
Award-winning education and training across multiple career paths to help you reach your potential
Performance-based rewards based on stellar individual and team contributions
A comprehensive benefits package designed to enhance your health, your financial well-being and your future
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
Medical benefits
Dental benefits
Vision benefits
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning