Insurance Collector I

Sarasota Memorial Health Care System • Sarasota, FL

105d

About The Position

The Insurance Collector I position is part of the Patient Financial Services department. The role involves working with third-party payers to ensure the timely receipt, processing, and payment of outstanding accounts receivable while maintaining high productivity and quality standards. The collector will problem-solve pended, rejected, and partially denied claims and is responsible for keeping abreast of and complying with all managed care contracts and third-party relations for designated payers. The position also requires tracking and trending escalated payer concerns, handling all correspondence and communications professionally and timely, and inputting data as required to comply with department-specific quality assurance measures. Additionally, the collector contributes to departmental operations by performing other job duties as assigned, performs appropriate account updates and notations for decisive interpretation by end users, and promotes stellar customer service in all dealings.

Requirements

• Minimum of two (2) years of experience in a healthcare, insurance, or customer service environment.
• High School Diploma, GED, or Certificate.

Nice To Haves

• Two (2) years of experience working with Third Party Billing and Collections.
• Ability to type a minimum of forty-five (45) words per minute.
• Certified Patient Account Technician (CPAT) or Certified Revenue Cycle Specialist (CRCS).
• Strong written and verbal communication skills.
• Demonstrated computer literacy with Windows-based programs.
• Ability to communicate effectively with a distinct speaking voice.
• Ability to review and update patient and insurance information in the computer system.
• Ability to quickly resolve customer complaints.
• Ability to read and understand insurance remittances and calculate patient responsibility.

Responsibilities

• Work with third-party payers to ensure timely receipt, processing, and payment of outstanding accounts receivable.
• Problem-solve pended, rejected, and partially denied claims.
• Maintain compliance with managed care contracts and third-party relations.
• Track and trend escalated payer concerns.
• Handle correspondence and communications in a professional and timely manner.
• Input data to comply with quality assurance measures.
• Perform other job duties as assigned.
• Update accounts and notations for interpretation by end users.
• Promote excellent customer service.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED