Insurance Claims Representative (On-Site)

Community Financial System, Inc.•City of Olean, NY

13d•$18 - $25•Onsite

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

High School Diploma or GED required
Valid driver’s license
All applicants must be 18 years of age or older
Keen attention to detail
Proficient reading, writing, grammar and mathematics skills
Proficient and professional interpersonal relations and communicative skills
Adaptable
Flexible and understanding of change
Positive attitude with a level-headed approach
Creative thinker
Collaborative team player
Dedicated work ethic and ability to manage responsibilities well
Ability to work with high volumes at a fast pace while maintaining quality
Able to maintain focus within an open floor plan office setting consisting of simultaneous professional conversations
Minimum of two (2) years of experience in related field strongly preferred

Nice To Haves

Associates Degree in related field of study or two (2) years’ experience in a related field preferred

Responsibilities

Process Life and Disability Insurance claims
Process Life and Disability Insurance proceeds received from an internal or external insurance carrier
Perform next day verification of Life and Disability payments to ensure they were keyed to the customer’s account correctly
Process Total Loss claims
Verify GAP coverage after a Total Loss and file the GAP claim. Process GAP refunds/issue checks
Process Total Loss proceeds issued by auto insurance companies Process collision/repair checks issued by auto insurance companies
Perform next day verification of Total Loss and/or collision repair payments to ensure they were keyed to the customer’s account correctly
Process cancellations on Total Losses for back-end products (i.e. Dealer Warranties)
Prepare and send Customer Balance Letters
Coordinate and process loan payoff requests
Process the necessary lien and/or title releases
Handle account researches, credit disputes, and/or assist with customer complaints. Cut and issue checks to applicable parties
Correspond to and provide necessary documentation to third party companies including customers, physician offices, auto insurance companies, GAP insurance carriers, and dealership representatives to ensure all available monies or refunds are requested and paid in a timely manner
Add and remove insurance codes on accounts accordingly to reflect the current account/claim status
Perform next day verification of the addition or removal of insurance codes
Assist with collection efforts on delinquent accounts with pending/active insurance claims Effectively communicate and cooperate with other Bank departments and personnel regarding accounts with insurance claims
Thoroughly document accounts detailing the action taken, information needed, and/or next steps Perform daily and monthly balancing and reconciliation of general ledger accounts
Continuously cross train on other functions as needed or requested Assist the Direct Lending Manager with tasks, reports, or projects Assist the Direct Operations Supervisor with tasks, reports, or project.
Perform multiple queue verifications within the Consumer Loan platform to ensure all loans with open/active insurance claims are worked in a timely and regulatory manner
Assist with updating procedures as needed
Assist with and absorb additional insurance claim related functions resulting from a merger/acquisition
Provide quality service to coworkers, customers, third party vendors, insurance companies, etc.
Other duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
As an integral member of the Indirect/Direct Consumer Loan Departments, this position I s also responsible to provide assistance wherever necessary to help the Department and the Bank in achieving their annual goals.