Insurance Claims Processor

DXC Technology

98d

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Requirements

• Proven ability to analyze and resolve complex customer-related issues.
• Ability to rely on pre-established guidelines to perform job functions with minimal supervision.
• Strong communication skills for effective customer interaction.

Nice To Haves

• Demonstrates consistent ownership and initiative in call follow-up and documentation.
• Ability to achieve positive team goals and results through adaptability and feedback.
• General insurance background.

Responsibilities

• Handle customer requests received via incoming phone calls and written correspondence.
• Diffuse escalated situations through effective analysis and resolution of complex customer-related issues.
• Provide outstanding service delivery through effective communication with customers.
• Initiate daily contact with internal and external customers to simplify and explain product complexities.
• Maintain accurate product and process knowledge and stay updated on regulatory changes.
• Review, analyze, and process written requests and documents as required.
• Update and ensure integrity of customer accounts including history.
• Educate customers about product features and self-service functionality.
• Meet individual quality, productivity, and timeliness standards set by the business.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees