Insurance Claims Manager

The Jonus Group•Biddeford, ME

1d•$60,000

About The Position

An established insurance agency is seeking a Claims Manager to support personal lines operations and report to senior leadership. This role is responsible for overseeing the claims process from initial reporting through resolution, while also contributing to loss control and risk management initiatives. The position combines client advocacy, technical claims expertise, and collaboration with internal teams to ensure efficient claim outcomes and strong client relationships.

Requirements

Holds an active P&C (Property and Casualty) insurance license
Demonstrated experience in claims handling or claims leadership within the insurance industry
Strong knowledge of Property and Casualty coverage lines
Excellent communication and negotiation skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Self-motivated with effective problem-solving capabilities
Ability to travel occasionally as needed

Nice To Haves

Preferred professional designations such as CIC, AIC, or CRM

Responsibilities

Guide clients through the claims process with professionalism, responsiveness, and technical expertise
Advocate on behalf of clients regarding coverage determinations, reservation of rights, and complex claim settlements
Build and maintain strong relationships with clients and insurance carriers to support retention and satisfaction
Collaborate with internal stakeholders to develop and implement risk management strategies
Maintain accurate and detailed client records within agency management software or claims systems
Monitor legal, regulatory, and market developments impacting claims and risk exposure
Provide insights on coverage enhancements based on claim trends and outcomes
Conduct loss analysis and risk assessments to support client advisory efforts
Assist with carrier communications related to claims and renewals