Insurance Central Review Analyst

Driven Brands Inc.

2d • $48,500 - $86,600 • Remote

About The Position

Insurance Central Review Analyst Remote - PST We are seeking a Central Review Analyst who will provide timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. You will process customer orders, bills and accounts, and applications for service, maintenance and termination.

Requirements

• 3 years’ automotive appraisal experience
• Current knowledge of the CCC One/ADXE/Mitchell estimating platform
• Ability to self-manage workload
• Knowledge of Microsoft Office, especially Excel and Outlook
• Willingness to work PST hours

Nice To Haves

• 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred
• Customer service /relationship/conflict management preferred

Responsibilities

• Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files
• Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
• Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
• Improve store profitability and ARO
• Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product
• Demonstrate an understanding of professional and industry standards and practices
• Think independently and solve problems in a results driven team oriented environment
• Demonstrate excellent verbal and written communications skills

Benefits

• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees