Insurance Billing Specialist (53767)

Yss•Ames, IA

About The Position

YSS is looking for a meticulous organizer, a people-person, and a problem-solver who genuinely cares about helping clients and teams succeed to join our team as an Insurance Billing Specialist —someone who can help our revenue cycle run smoothly and while delivering a top-notch client experience. In this role, acting as the bridge between YSS , our clients, and the third-party billing agency, you'll ensure every billing, coding, insurance verification, and documentation process is handled with accuracy, timeliness, and care. You’ll also be the go-to expert for our clinical and intake teams—offering technical know-how, training, and support to reduce billing hiccups and boost reimbursement. Reporting to the Director of Outpatient Operations, you’ll work closely with both the Revenue Cycle Management (RCM) and Welcome Teams to keep everything connected and running seamlessly.. What You'll Do Keep billing operations on track by overseeing our third-party billing partner. Team up with Intake, Scheduling, and Clinical staff to spot and fix billing delays. Verify insurance benefits across all programs and document clear cost estimates for clients. Enter insurance details, authorizations, and demographics in CareLogic—accurate and on time. Manage returned mail and keep client records current. Contact clients about balances or payment plans and support the Welcome Team with daily balance/copay updates. Share key reports on denials, receivables, and collection trends with leadership. Communicate billing and coding changes, and flag complex claim issues to the RCM team. Help clients complete Sliding Fee Scale (SFS) applications and maintain compliant records. Recommend process improvements that boost revenue and cash flow. Be the go-to person for billing questions and EMR training. Update billing and intake procedures as needed. Prepare data reports and summaries for leadership. Please know this is not a complete list of the position's responsibilities. Duties may change or be added at any time. What you can expect in return. We believe in your potential, we meet you where you are, and we invest in your future. Beyond meaningful, mission-driven work, YSS provides the following benefits: Medical, dental, vision, and life insurance Supplemental accident, critical illness, and hospital indemnity insurance Accrued PTO, plus paid time off for holidays, your birthday, and volunteering Employee Assistance Program Pet insurance discounts PSLF Program qualification Recognition, training, and wellness programs Retirement saving options This isn’t just a job - it’s a chance to be the spark in someone’s story . If you’re ready to inspire, connect, and lead with purpose, apply today and become part of something meaningful at YSS . Qualifications To create a world where youth are valued and empowered, we ask staff to embrace YSS core values - Commitment, Collaboration, Compassion, Innovation, Integrity, and a ”Can Do” Spirit . We also ask for the following: MUST HAVES - Required Qualifications Bachelor’s degree in healthcare administration, business, accounting, or a related field. Minimum of 2 years’ experience in insurance billing, coding, or revenue cycle management, ideally in behavioral health or healthcare. Solid knowledge of insurance verification, prior authorizations, and billing regulations, including Medicaid and commercial plans. Strong understanding of HIPAA regulations and experience handling sensitive health and financial information confidentially. Proficiency with EMRs (preferably CareLogic) and reporting tools. The IDEAL candidate is... Familiar with mental health and substance use billing, including program-specific requirements and documentation best practices. Highly attentive to detail and able to manage multiple tasks under deadlines. Experienced with financial assistance programs, including Sliding Fee Scale (SFS) processes and documentation. Professional in representing YSS to clients, staff, and partners. A clear and effective communicator, able to explain complex billing information to clients and staff. A problem-solver, able to identify trends and recommend process improvements. A self-starter who takes initiative and works independently. A collaborative team player who works effectively across multiple teams. Mission-driven, with a strong commitment to equity, inclusion, and positive social impact. Approaches work with humility, respect, and sensitivity to diverse identities and lived experiences. Who You Are You’re someone who loves keeping things organized but also thrives on connecting with people. You notice the small details that keep billing running smoothly, but you never lose sight of the clients and teams behind the numbers. You’re a problem-solver who can tackle tricky insurance questions without breaking a sweat, and a natural communicator who explains things clearly and compassionately . You’re collaborative, tech-savvy, and dependable— someone your teammates trust to have their back. And above all, you genuinely care about helping clients and colleagues succeed, making every interaction count. If this sounds like you, then you're exactly who we’re looking for! We celebrate the strength in your story. Have you navigated recovery from addiction, mental health challenges, trauma, or housing instability? Your lived experience offers a unique, compassionate perspective that can inspire real change . By sharing your story and serving as a role model or mentor, you can make a meaningful impact in the lives of youth and families. Your journey matters . If you’re ready to use it to uplift and empower others , we warmly encourage you to apply. For those in recovery, we typically ask for two years of sobriety to ensure stability and readiness for leadership, though candidates with one year may be considered case by case. Who we are (and why you’ll love us)... We’re YSS – one of Iowa’s oldest & largest nonprofits dedicated to putting kids first. Our mission? To spark hope, create opportunities, and help young people thrive. With life-changing programs, a passionate leadership team, and our brand-new 50-acre recovery campus, we’re growing fast and thinking big . Check us out at yss.org ! At YSS , we celebrate the unique backgrounds, identities, and experiences that each team member brings. As an Equal Opportunity Employer , we are dedicated to creating a respectful, inclusive, and empowering environment where everyone can grow and succeed. And we’re always working to do better, together. YSS is a nicotine-free workplace. Heads Up! Don’t Miss Our Messages! - We communicate with applicants via email – straight from our Paycom system. So be sure to keep an eye on your inbox (and maybe your spam/junk folder too). Got questions? Email [email protected] - we’re happy to help! The YSS Hiring Process Apply – Fill out the online app at yss.org/ysscareers . Assessment – We’ll check out your skills and experience. Interview – Phone, video, or in-person – we’ll chat and get to know you. References – Send us three+ people who can sing your praises. Screening – Background and driving checks (plus license verification if needed). Offer – If it’s a match, you’ll get a formal offer through Paycom.

Requirements

Bachelor’s degree in healthcare administration, business, accounting, or a related field.
Minimum of 2 years’ experience in insurance billing, coding, or revenue cycle management, ideally in behavioral health or healthcare.
Solid knowledge of insurance verification, prior authorizations, and billing regulations, including Medicaid and commercial plans.
Strong understanding of HIPAA regulations and experience handling sensitive health and financial information confidentially.
Proficiency with EMRs (preferably CareLogic) and reporting tools.

Nice To Haves

Familiar with mental health and substance use billing, including program-specific requirements and documentation best practices.
Highly attentive to detail and able to manage multiple tasks under deadlines.
Experienced with financial assistance programs, including Sliding Fee Scale (SFS) processes and documentation.
Professional in representing YSS to clients, staff, and partners.
A clear and effective communicator, able to explain complex billing information to clients and staff.
A problem-solver, able to identify trends and recommend process improvements.
A self-starter who takes initiative and works independently.
A collaborative team player who works effectively across multiple teams.
Mission-driven, with a strong commitment to equity, inclusion, and positive social impact.
Approaches work with humility, respect, and sensitivity to diverse identities and lived experiences.

Responsibilities

Keep billing operations on track by overseeing our third-party billing partner.
Team up with Intake, Scheduling, and Clinical staff to spot and fix billing delays.
Verify insurance benefits across all programs and document clear cost estimates for clients.
Enter insurance details, authorizations, and demographics in CareLogic—accurate and on time.
Manage returned mail and keep client records current.
Contact clients about balances or payment plans and support the Welcome Team with daily balance/copay updates.
Share key reports on denials, receivables, and collection trends with leadership.
Communicate billing and coding changes, and flag complex claim issues to the RCM team.
Help clients complete Sliding Fee Scale (SFS) applications and maintain compliant records.
Recommend process improvements that boost revenue and cash flow.
Be the go-to person for billing questions and EMR training.
Update billing and intake procedures as needed.
Prepare data reports and summaries for leadership.