Insurance Billing Special Utilities Rep - Digitech - Remote

Sarnova

1d•Remote

About The Position

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Specialist Utilities Billing Team Lead is responsible for resolving claims that are pending, unable to be released, denied, or incorrectly paid by insurance carriers. This role requires strong follow‑through, attention to detail, and the ability to manage multiple priorities effectively. In addition to performing account resolution work, the Team Lead provides day‑to-day guidance, support, and direction to team members; assists with training and onboarding; monitors workload distribution; and helps ensure quality, accuracy, and consistency across the team. This role is a remote, work from home position. The Team Lead will work Monday through Friday, standard business hours. The team works on an Eastern Time schedule.

Requirements

Education: High School Diploma or equivalent required
Strong computer skills with a basic understanding of MS Outlook, Word, PowerPoint, and Excel
Minimum typing speed of 40 wpm
Ability to handle large volumes of work while meeting tight deadlines
Understanding of, and comfort level with, insurance claims
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner
Excellent attention to detail and accuracy
Able to organize and prioritize tasks in order to complete all work assigned
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Ability to talk, hear, and see clearly to read and interpret information
Regular use of a computer, phone, and standard office equipment
Ability to secure confidential information
Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Responsibilities

Review claims that have been put on hold, working to identify causes and address issues causing them to remain on hold
Address claims that have identified as paid by locating deposit information
Complete basic credentialing updates with insurance companies
Review patient accounts with multiple transports to ensure the system has the correct coordination of benefits
Handle all correspondence that comes to EMS lockbox (denial EOBs, patient invoices, attorney requests, etc.)
Document all findings and actions in the appropriate systems with accuracy and attention to detail, maintaining full compliance with HIPAA and internal quality standards
Work with insurance companies over the phone, collecting claim status, deposit information, etc.
Additional job duties as assigned