Insurance AR Supervisor/Epic PB Analyst

NORTHWEST SURGICAL • Vancouver, WA

92d

About The Position

Rebound is looking for a full time Insurance AR Supervisor / Epic PB Analyst to join our team. This position supports the daily operations of the insurance accounts receivable team within a high-volume orthopedic and neurosurgery practice integrated with an ambulatory surgery center. This role blends hands-on team supervision with Epic Professional Billing (PB) expertise to ensure efficient workflows, timely reimbursement, and accurate reporting. You will work closely with the Insurance AR Manager; this position focuses on front-line coordination, staff support, and system optimization to meet performance goals and uphold industry standards. The ideal candidate will bring strong leadership skills and a thorough understanding of healthcare billing, patient account management, and financial counseling. This is an onsite only position at our Stonemill location in Vancouver, WA.

Requirements

• Education: Bachelor’s degree in healthcare administration, business, or related field (or equivalent experience).
• Certificate/License: Epic PB or revenue cycle management (e.g., CRCR) is a plus.
• Experience: Minimum three years of experience in insurance AR, preferably in orthopedic, neurosurgery, or ASC settings.
• Strong working knowledge of Epic Professional Billing (PB) required.
• Proven experience supervising or mentoring staff in a revenue cycle environment.
• Knowledge of basic accounting and management principles, including computer accounting programs, spreadsheets and applications.
• Knowledge of medical terminology, coding and office procedures, third-party and insurance procedures, regulations and billing requirements and government reimbursement programs.
• Experience with Epic reporting tools (e.g., Workbench Reports, Clarity, SlicerDicer).
• Familiarity with payer-specific rules for orthopedic and neurosurgical procedures.
• Understanding of ASC billing and reimbursement models.
• Skill in establishing and maintaining effective working relationships with other employees, patients, organizations and the public.
• Ability to identify, solve problems and correct errors.
• Ability to plan workflow and implement appropriate actions.
• Excel skills to include Pivot tables and VLOOKUP.

Responsibilities

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Oversee daily activities of the insurance AR team, ensuring timely follow-up on claims and resolution of outstanding balances.
• Act as the first point of contact for staff questions, workflow troubleshooting, and escalation of payer issues.
• Monitor work queues and productivity metrics, assigning tasks and adjusting priorities as needed to meet department goals.
• Collaborate with the Insurance AR Manager to align strategies, share insights, and support broader AR initiatives.
• Conduct regular check-ins with staff to provide coaching, address barriers, and recognize performance.
• Support onboarding and ongoing training for AR staff, ensuring consistency in processes and expectations.
• Serve as the Epic PB resource for AR workflows, reporting tools, and system enhancements.
• Build and maintain dashboards and reports to track AR performance, denial trends, and reimbursement metrics across ASC and clinic services.
• Troubleshoot Epic-related issues impacting AR and coordinate with IT or Epic support to resolve them.
• Train staff on Epic PB functionality, including work queue management, claim edits, and reporting tools.
• Participate in system upgrades, testing, and configuration related to AR workflows.
• Partner with coding, billing, and front-end teams to identify and resolve denial trends and improve first-pass resolution rates.
• Assist in developing and refining SOPs for AR processes, ensuring alignment across ASC and professional services.
• Promote a culture of teamwork, integrity, and innovation by encouraging staff input and recognizing contributions.
• Support department initiatives focused on improving patient financial experience and reducing AR days.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Benefits

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree