Insurance and Claims Administrator

Associated British Ports•Central, LA

47d•Hybrid

About The Position

We're the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year. It's a story we're proud of but it doesn't end there. We're transforming our business and embracing the future. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority. We are looking for a Group Insurance and Claims Administrator to join our team. This is a fantastic opportunity for someone with strong administrative skills who enjoys working in a structured, detail-oriented environment. You'll play a key role in supporting the Group Insurance and Claims function, ensuring claims are managed efficiently and accurately. From setting up files and updating spreadsheets to liaising with internal teams and external stakeholders, you'll help keep everything running smoothly.

Requirements

Strong administrative experience - this is essential.
Ability to demonstrate excellent organisation and follow-through skills.
Comfortable taking ownership of tasks and working independently.
Willingness to travel occasionally to other ports (e.g., Immingham).
GCSE Level 4 or above in Maths and English.
Proficiency in Microsoft Office.
Excellent organisational skills and attention to detail.
Confident verbal and written communication skills.
Previous experience in an administrative role within insurance or claims.

Nice To Haves

Insurance or claims experience is not required (training will be provided), but previous exposure is a bonus.
Driving licence - ideal but not mandatory.

Responsibilities

Provide administrative support to the Insurance and Claims team in the daily management of claims.
Issue acknowledgment emails to stakeholders and third parties.
Enter First Notification of Loss (FNOL) claims into the claims management system.
Upload emails and documents to the system and maintain diary reminders.
Update spreadsheets and chase outstanding documentation.
Assist with insurance tasks such as payment of premiums, certificate requests, and vehicle insurance list management.
Support insurance and claims projects as directed.
Carry out ad-hoc duties as requested by the Group Insurance and Claims Manager or Specialist.

Benefits

Have the chance to make a difference in a business critical to UK trade.
Work within an exciting, innovative, growing business.
You can thrive in an inclusive environment where every individual can be themselves and feel respected
Receive a competitive salary and benefits package
Get support for training, personal development, and further education
Benefit from support and engagement through dedicated management and leadership
competitive salary
contributory pension from day one (Starting at 3% employee contribution with 5% company match)
private healthcare
access to our Employee Assistance Program
wide range of discounts and cash back with high street and online retailers
inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills
generous remuneration package
employer pension
private health insurance