Pet Partners Customer Service Focused Insurance Agent
About The Position
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pet Partners, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. Job Summary: Pet Partners is seeking an Insurance Agent who will report to the Supervisor, Customer Service. Insurance Agents are responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Job Location: Remote – United States
Requirements
- 2 years of customer service, call center, or relevant experience
- Must have and maintain Property & Casualty License, or must obtain within 45 days of hire
Responsibilities
- Responds to internal and external inquiries within stated service level agreements.
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge, and awareness of customer services policies, and/or store policies.
- Maintains understanding of federal and state regulations to include compliance.
- Participates in solution innovation, sales, and retention efforts with current and new clients.
- Performs other duties and responsibilities as assigned.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
