Instrumentation Tech II- Birmingham, AL

Control Southern•Decatur, AL

1d•Onsite

About The Position

Serves as local field service technician dedicated to Measurement Solutions products to ensure our customer needs are met with the highest level of professionalism. Builds customer relationships through solutions-oriented communications. Configures, troubleshoots, and repairs Measurement Solutions instruments, products, and systems. · Performs on-site demand and contract field services to support our customer’s installed based for instrumentation, including diagnostic, troubleshooting, calibration, and start-up and commissioning services. Recommends approaches on repair, replace, and upgrades. · Provides informal and on-the-job customer training. · Effectively communicates customer needs and opportunities to the organization and utilizes technical skills and abilities to develops tactics and strategies to support those customer needs. · Partners with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs. · Reports performance measures towards goals. · Timely completion of all required reports, certificates, and relevant documents. · Use of the Acclivus R3 dialogue process. · Actively owns safety for themselves and those around them through adherence to all safety and quality rules, and regulations. · Perform other duties as assigned.

Requirements

1800 hours of technical education or equivalent (Associate’s degree) and three (3) years of relevant experience OR High School Diploma and five (5) years of relevant experience

Responsibilities

Configures, troubleshoots, and repairs Measurement Solutions instruments, products, and systems.
Performs on-site demand and contract field services to support our customer’s installed based for instrumentation, including diagnostic, troubleshooting, calibration, and start-up and commissioning services.
Recommends approaches on repair, replace, and upgrades.
Provides informal and on-the-job customer training.
Effectively communicates customer needs and opportunities to the organization and utilizes technical skills and abilities to develops tactics and strategies to support those customer needs.
Partners with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs.
Reports performance measures towards goals.
Timely completion of all required reports, certificates, and relevant documents.
Use of the Acclivus R3 dialogue process.
Actively owns safety for themselves and those around them through adherence to all safety and quality rules, and regulations.
Perform other duties as assigned.