Instructor - Technical Training

About the position

Responsible for the technical support of all branch locations. This will include support of the shop floor, field service, and classroom training.

Responsibilities

• Responsible for all updates on equipment, new product introduction, hands-on support for troubleshooting and repair of technical problems with equipment or computers related to repair of equipment.
• Serve as the technical go-to person for the branches and must be highly skilled in hydraulics, engines, powertrain, electrical/electronics, CAT support systems and computer skills as they apply to equipment repair.
• Responsible for technical communication with CAT and the sharing of that information across all branches.
• Responsible for all technical training for the branch both in the classroom and OJT, including vocational trucks, Tier 4, buses, etc.
• Act in conjunction with Technical Communicator with CAT and share that information across all branches.
• Accept ownership of the training in his/her branches and understand the urgency and need for technical expertise.
• Perform other related duties as assigned.

Requirements

• Must be at least a level IV mechanic with above average performance at this level.
• Must have the recommendation or reputation for having an interest in and being able to coach and mentor mechanics during the learning curve.
• Must be able to commute and spend time in all branches for purposes of training both in the classroom and in the shop or field.
• Must be able to interact/communicate with CAT to solve equipment problems and share information across the branches.
• Must be able to work as a team with other trainers/technical support personnel to assure all technicians are progressing/improving their level of technical expertise.
• Must be willing to be on-call at all hours to support technicians repair of equipment.
• Must be available to work 2nd or 3rd shift as necessary to ensure training is offered to all shifts.
• Must be available to travel to other branches to ensure complete coverage of all locations.
• Must have a strong sense of purpose and support of the MacAllister Employee Workforce Development plans.