Instructor & Research Specialist (part-time)

Howard County Library System•Laurel, MD

1h•$23 - $41

About The Position

You belong to a team of extraordinary people who are the soul of the Savage Branch. You welcome customers and create a sense of belonging and fun with the classes and events you plan. You are the familiar face who is there to answer their queries and encourage their life-long learning goals. You earn customers' trust by creating memorable customer experiences. You embrace and maintain an environment of inclusion, diversity, and respect for your coworkers and customers. Whether working directly with customers or behind the scenes, our remarkable team is committed to education that aids in creating a more equitable and just society for all people. We are seeking a highly motivated Instructor and Research Specialist to join our team! Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and a generous benefits package, including 15 paid holidays and your birthday off. Interested in joining our team? Who You Are: You engage well with others and love getting to know those around you You are passionate about delivering an extraordinary customer experience You are comfortable presenting to a crowd and are a teacher at heart You are a problem solver, lifelong learner You are a team player You are energetic and inspire fun You are empathetic and take time to understand the needs of your customers You are a great communicator and a patient listener, and anticipate the needs of those around you

Requirements

Four-year college degree
People skills – ability to work effectively with staff and customers of various races and ethnicities and enjoy it
Exemplifies extraordinary customer service skills
Demonstrated ability to be positive, adaptable, and forward-thinking
Demonstrated ability to use sound judgment and exercise diplomacy
Demonstrated ability to develop and maintain effective, collaborative working relationships
Demonstrated passion for working with the public
Demonstrated ability to handle multiple projects and meet deadlines
Teaching or presentation talents and experience
Demonstrated ability to analyze and solve problems, to develop new processes and procedures in response to changing customer expectations and system-wide goals
Excellent communication skills, both written and oral
Knowledge of the community and current events
You are tech-savvy – and have the ability to use and teach an array of current technology
Current valid driver’s license
You need to stand, walk, bend, stoop, squat, reach, and push/pull carts
In addition, activity is required, such as carrying bags or boxes of books or arranging rooms for classes and events.

Responsibilities

You develop a community-driven course curriculum for adult education classes
You plan, teach, and facilitate participatory events, seminars, workshops, for the public
You earn customer trust by providing thorough and efficient research assistance to the public
You take pride in our collection, making sure displays are attractive, plentiful, and current. You participate in collection maintenance and shelf-reading assignments
You have the technology know-how to assist customers with basic computer skills, searching the internet, downloading e-books, using e-resources and can assist at the copy/fax center
When you make reading, viewing or listening recommendations, your expertise and passion for connecting with our customers shines
You create loyal customers with your exemplary customer service skills, expert reference know-how, and talent for connecting customers with the information they seek
You work at any HCLS Customer Service or Research Desk, stepping in to help where needed
You host entertaining HCLS Branch tours of our amazing space, dazzling participants with your extensive knowledge of our services, events, and products
You reach out to the community with meaningful events that meet customers where they are, and raise awareness of HCLS services such as our extensive e-resources, and loanable chromebooks, and hotspots
You embrace teaching classes in STEM education realm
You visit schools to teach A+ Partners in Education classes, including book promotions, and provide instruction resources for high school and college students and staff, including duties related to events that fall outside HCLS operating hours
You value professional training and development
You may perform duties related to passport acceptance
You jump in where needed to perform other duties and special projects, as assigned
You can be depended upon to maintain regular and predictable attendance
You take pride in adhering to all policies and procedures