Instructor/Consultant

Andar Software

26d • Remote

About The Position

Job Summary: The Professional Services Specialist works closely with clients and internal teams to deliver high-quality professional services that support the successful implementation and ongoing use of Andar Software solutions. This role is responsible for planning and executing projects, delivering end-user training, producing documentation and reports, and providing consultative support throughout the customer lifecycle. The Specialist manages multiple concurrent engagements, applies agile and lean project management practices, and builds strong collaborative relationships with a diverse client base across North America. This position is fully remote, with occasional travel required to support client training and project delivery. Job Description: TITLE: Professional Services Specialist POSITION REPORTS TO: Manager of Professional Services SUMMARY To work closely with clients and colleagues, delivering a range of professional services, including project management, training, report writing, documentation and consulting and data conversions. You will, as required, be called upon to assist colleagues with projects across North America. ABOUT ANDAR SOFTWARE Over the past 40 years Andar Software has helped nonprofit organizations of all sizes do more with less by providing more efficient ways to get their jobs done through technology, backed by our commitment to customer service. Our solutions, services, and staff embody our company values of honesty, respect, collaboration, continuous improvement, and passion for helping our communities. Andar Software is a part of Volaris Group, an Operating Group of Constellation Software Inc. Volaris Group provides specialized, mission-critical enterprise software solutions to a variety of vertical markets around the world. Constellation Software Inc. (CSI) is an international provider of market-leading software and services to several industries in both the public and private sectors – and is publicly traded on the TSX (Toronto Stock Exchange.) Nonprofit organizations use Andar Software’s integrated technology solutions to drive positive change in their communities. With our tools, nonprofits can gather and distribute donations, maintain client relationships, export detailed reports, manage websites, output and track marketing communications, administer fundraising and community outreach events, conduct volunteer recruitment efforts, and process employee giving. Over 400 customers make an impact in their communities by processing $5 billion in annual donations with Andar Software. Andar Software is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

Requirements

• Minimum Bachelors-level degree in Information Systems, Business Studies, or equivalent technical training.
• Proven skills in project management
• Proven skill interacting directly with a diverse client base on project management, case management, and support
• Ability to apply agile and lean approaches to the design of work, including project management
• Knowledge of either Crystal Reports or SSRS for report design a plus
• Proven skill developing end user training curricula and/or delivering end user training
• Production of end-user documentation
• At least two years’ experience managing information system implementations
• At least two years’ experience designing and/or delivering training
• 100% Remote in Canada or United States of America
• Verbal and written fluency in English

Nice To Haves

• Preferred: knowledge of MS SQL Server and T-SQL
• Some domain knowledge of federated giving or intermediary funder organizations
• Preferred: at least two years’ experience working in a federated giving or intermediary funder organization

Responsibilities

• Plan and execute professional services projects, working collaboratively with clients and Andar Software colleagues
• Deliver a wide range of professional services, including training, producing user documentation, managing projects, and designing reports, using agreed methods and tools
• Manage multiple concurrent projects, working to ensure completion to agreed standards of time, cost, and quality
• Develop close collaborative relationships with clients while working within the agreed scope of project deliverables
• Assist with the design and delivery of training courses and training materials
• Assist with the production of end user documentation
• Assist with client support for Andar Software clients
• A willingness to occasionally travel to client sites to deliver training
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level