Instructor/Consultant

Volaris Group

26d•Remote

About The Position

Job Summary: The Professional Services Specialist works closely with clients and internal teams to deliver high-quality professional services that support the successful implementation and ongoing use of Andar Software solutions. This role is responsible for planning and executing projects, delivering end-user training, producing documentation and reports, and providing consultative support throughout the customer lifecycle. The Specialist manages multiple concurrent engagements, applies agile and lean project management practices, and builds strong collaborative relationships with a diverse client base across North America. This position is fully remote, with occasional travel required to support client training and project delivery. Job Description: TITLE: Professional Services Specialist POSITION REPORTS TO: Manager of Professional Services SUMMARY To work closely with clients and colleagues, delivering a range of professional services, including project management, training, report writing, documentation and consulting and data conversions. You will, as required, be called upon to assist colleagues with projects across North America. EDUCATION Minimum Bachelors-level degree in Information Systems, Business Studies, or equivalent technical training. JOB REQUIREMENTS Proven skills in project management Proven skill interacting directly with a diverse client base on project management, case management, and support Ability to apply agile and lean approaches to the design of work, including project management Knowledge of either Crystal Reports or SSRS for report design a plus Proven skill developing end user training curricula and/or delivering end user training Production of end-user documentation Preferred: knowledge of MS SQL Server and T-SQL Some domain knowledge of federated giving or intermediary funder organizations At least two years’ experience managing information system implementations At least two years’ experience designing and/or delivering training Preferred: at least two years’ experience working in a federated giving or intermediary funder organization JOB RESPONSIBILITIES Plan and execute professional services projects, working collaboratively with clients and Andar Software colleagues Deliver a wide range of professional services, including training, producing user documentation, managing projects, and designing reports, using agreed methods and tools Manage multiple concurrent projects, working to ensure completion to agreed standards of time, cost, and quality Develop close collaborative relationships with clients while working within the agreed scope of project deliverables Assist with the design and delivery of training courses and training materials Assist with the production of end user documentation Assist with client support for Andar Software clients A willingness to occasionally travel to client sites to deliver training Other duties as assigned REQUIREMENTS 100% Remote in Canada or United States of America Verbal and written fluency in English ABOUT ANDAR SOFTWARE Over the past 40 years Andar Software has helped nonprofit organizations of all sizes do more with less by providing more efficient ways to get their jobs done through technology, backed by our commitment to customer service. Our solutions, services, and staff embody our company values of honesty, respect, collaboration, continuous improvement, and passion for helping our communities. Andar Software is a part of Volaris Group, an Operating Group of Constellation Software Inc. Volaris Group provides specialized, mission-critical enterprise software solutions to a variety of vertical markets around the world. Constellation Software Inc. (CSI) is an international provider of market-leading software and services to several industries in both the public and private sectors – and is publicly traded on the TSX (Toronto Stock Exchange.) Worker Type: Regular Number of Openings Available: 1 At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Volaris Group is part of a CSI Group of Companies

Requirements

Proven skills in project management
Proven skill interacting directly with a diverse client base on project management, case management, and support
Ability to apply agile and lean approaches to the design of work, including project management
Proven skill developing end user training curricula and/or delivering end user training
Production of end-user documentation
100% Remote in Canada or United States of America
Verbal and written fluency in English
At least two years’ experience managing information system implementations
At least two years’ experience designing and/or delivering training

Nice To Haves

Knowledge of either Crystal Reports or SSRS for report design a plus
Preferred: knowledge of MS SQL Server and T-SQL
Some domain knowledge of federated giving or intermediary funder organizations
Preferred: at least two years’ experience working in a federated giving or intermediary funder organization

Responsibilities

Plan and execute professional services projects, working collaboratively with clients and Andar Software colleagues
Deliver a wide range of professional services, including training, producing user documentation, managing projects, and designing reports, using agreed methods and tools
Manage multiple concurrent projects, working to ensure completion to agreed standards of time, cost, and quality
Develop close collaborative relationships with clients while working within the agreed scope of project deliverables
Assist with the design and delivery of training courses and training materials
Assist with the production of end user documentation
Assist with client support for Andar Software clients
A willingness to occasionally travel to client sites to deliver training
Other duties as assigned