Instructional Technology Support Specialist
About The Position
At WSU Tech , we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Compensation: $1,980 bi-weekly annualized to $51,480.00 Worksite Location: WSU Tech, On-Campus, Multiple Locations Overview / Job Summary: The Instructional Technology Support Specialist is responsible for providing Tier I support for Faculty, and Tier II support for students using the Learning Management System (LMS) at WSU Tech. Job Competencies: Essential Functions include the following. duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Schedule and shift assignments and work location may be changed at any time, as required by business necessity.
Requirements
- Bachelor’s degree
- Previous teaching or training experience and Learning Management System experience
Nice To Haves
- Previous experience preferred: LMS support, Customer Service, Troubleshooting in IT-related, AI generation, and Train-the-trainer experience
Responsibilities
- Responds to support tickets, calls, and emails independently, diagnosing and resolving technical issues involving the LMS and instructional technologies.
- Analyzes issues to identify root causes, determine appropriate solutions, and documents resolution pathways.
- Develops and delivers micro-training and just-in-time resources to strengthen user digital competencies.
- Interprets needs and recommends solutions that align with instructional best practices and systems capabilities.
- Manages user access, permissions, and configurations across the LMS and integrated instructional technologies, identifying opportunities to streamline access workflows to improve accuracy and efficiency.
- Monitors alerts and LMS system performance, and assists with systems testing, updating, and documentation.
- Reviews upcoming courses to ensure alignment with institutional templates, accessibility expectations, and quality standards, providing recommendations and coaching to improve digital inclusivity.
- Identifying areas requiring improvement, and collaborating with faculty and instructional designers to find resolutions.
- Supports division projects by tracking timelines, deliverables, and updates in tools such as ClickUp.
- Collaborates with IT, Academic Affairs, Faculty Development and external partners to support successful implementation and adoption of technologies.
- Supports the integration of AI-enhanced instructional technologies by researching new tools, assisting faculty with responsible adoption, and helping develop guidelines that align with institutional policies, data-privacy requirements, and ethical practices.
- Serves as the primary systems administrator for multiple software applications, independently managing internal and external tickets, resolving issues, and escalating when appropriate.
- Maintains comprehensive documentation logs; oversees change-management workflows; conducts data audits; and coordinates with vendors on training, feature enhancements, technical troubleshooting, and release planning.
- Evaluates system performance and user impact, providing recommendations for improvements and optimization.
Benefits
- https://wsutech.edu/whyhere
- WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
