Instructional Technology Consultant, Enterprise Instructional Technologies - Specified Term - Office of Teaching, Learning & Technology

University of Iowa • Iowa City, IA

28d • Hybrid

About The Position

The Office of Teaching, Learning & Technology (OTLT), a campus-wide provider of technology and pedagogy support for faculty and instructors at the University of Iowa, is seeking a specified-term Instructional Technology Consultant, focused on Enterprise Instructional Technologies. This position has a project assignment of two years and is classified as a "specified term appointment" as an IT Support Consultant (PIC2), with full fringe benefits. This position provides service management and third-tier support for multiple instructional technologies, including the learning management system, lecture capture, student response systems, wiki service, plagiarism detection, evaluation and examination services, and other instructional services. Serves as a member of a high-performing team that values critical thinking, quality user support, communication, accountability, and collaboration with customers and peers. May also lead training sessions or other outreach and engagement efforts with collegiate instructional staff and campus partners. The person in this position functions under the direction of the IT Manager in the Enterprise Instructional Technology (EIT) group. In a typical work week, responsibilities may include: Solving problems for instructors, students, and staff using instructional technology. Participating in meetings about projects or services, developing timelines for changes, prioritizing tasks and user needs, and communicating service changes to campus partners. Exploring, testing, and implementing new features, integrations, and configuration changes to services and emerging technology being piloted. Meeting with software vendors to discuss future improvements to vended products, to share concerns the university has about frequent pain-points, and to follow up on support tickets opened with the vendor's support group. Collaborating with campus partners and other groups on developing and scaling the use of instructional services across the university. This position does not involve programming, server support, instructional design, or hardware repair. Some 24x7 on-call rotation is required. This position is not eligible for University sponsorship for employment authorization. ITS values work life balance and strives to provide flexible work options where possible. This position is eligible for on-site, hybrid, or remote work within the state of Iowa. The successful candidate must be able to travel to Iowa City within approximately 1 hour. This position will require a work arrangement form to be completed upon the start of employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Requirements

• Bachelor's Degree in an appropriate discipline or an equivalent combination of education and related experience in instructional support.
• Experience (typically 1-2 years or more) providing support in an information technology environment.
• Strong interpersonal, verbal, and written communication skills with the ability to effectively explain technology concepts to non-technical staff.
• Experience working on cross-functional/cross-departmental teams.
• Strong troubleshooting experience to resolve customer problems.

Nice To Haves

• Experience supporting technology in a higher educational setting.
• Some experience initiating, managing, and completing technology projects.
• Experience providing customer support for instructional or educational technology.
• Demonstrated ability to quickly learn and adapt to new technologies.
• Knowledge of one or more instructional technologies, such as the learning management system, lecture capture, student response systems, or other instructional services.
• Experience working with software vendors to apply upgrades and resolve problems.
• Experience developing and leading training sessions.
• Experience consulting with instructors to identify a solution that best meets their needs.

Responsibilities

• Solving problems for instructors, students, and staff using instructional technology.
• Participating in meetings about projects or services, developing timelines for changes, prioritizing tasks and user needs, and communicating service changes to campus partners.
• Exploring, testing, and implementing new features, integrations, and configuration changes to services and emerging technology being piloted.
• Meeting with software vendors to discuss future improvements to vended products, to share concerns the university has about frequent pain-points, and to follow up on support tickets opened with the vendor's support group.
• Collaborating with campus partners and other groups on developing and scaling the use of instructional services across the university.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees