Instructional Support Technician I

CSU Careers•Bakersfield, CA

1d•Onsite

About The Position

The College of Natural Sciences, Mathematics & Engineering’s (NSME) technical support staff play a critical role in supporting the College’s and CSUB’s mission, vision, and values. Under general supervision of the Dean of the College of Natural Sciences, Mathematics, & Engineering, and with daily lead direction from the department chair for Chemistry and Biochemistry, the Instructional Support Technician I performs comprehensive support services for providing materials, supplies, equipment and related logistical support to a variety of lower and upper division laboratory courses in the Department of Chemistry and Biochemistry.

Requirements

EDUCATION & EXPERIENCE – Equivalent to two years of (recent – within three years) experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to chemistry or a related discipline.
OR Equivalent two years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for one year of the required experience.
OR Equivalent to four years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for the required experience.
LICENSES – Possession of a valid driver’s license or the ability to obtain by date of hire.
Possession of or the ability to obtain within 6 months of hire: 40-hour Hazardous Waste Worker (HAZWOPER) certification.
Regular, reliable, and punctual attendance is required.
General knowledge of laboratory methods and instructional support services including university safety protocols.
General knowledge of the relevant scientific curriculum, techniques, and skills necessary to prepare specialized materials for assigned lab/instruction.
Proficiency in operating standard office equipment.
Strong attention to detail and accuracy in record-keeping.
Ability to work independently and as part of a team and exercise tact and courtesy with diverse stakeholders.
Ability to evaluate materials and supplies to meet instructional needs.
Basic knowledge and understanding of procedures, techniques, and instrumentation applicable to courses in general chemistry, organic chemistry, and biochemistry.
Ability to operate technical equipment related to different chemistry and biochemistry courses (e.g., autoclave, NMR).
Ability to adjust and perform simple maintenance of technical and scientific equipment.
Ability to prepare solutions with reagent-grade chemicals.
Knowledge of common safety procedures for handling and storage of chemicals used in laboratory preparations along with handling both bio-hazardous and hazardous chemical waste.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Thorough knowledge of English grammar, spelling, and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs.
May be called back periodically to perform work as needed on an emergency basis.

Nice To Haves

A Bachelor's degree in chemistry, biochemistry, or related discipline is preferred.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Responsibilities

Assist faculty in developing new instructional activities and demonstrations by acting as a resource for materials and equipment utilization.
Responsible for cleanliness and routine maintenance of all laboratory and storage facilities including participating in year-end lab cleanup.
Operate scientific equipment and provide faculty and students with assistance in interpreting results.
Organize and schedule the preparation and provision of chemical materials, supplies, and technical and non-technical equipment for laboratory courses.
Prepare solutions, chemicals, and materials for instructional laboratory activities.
Provide technical assistance and support to students and faculty on individual experiments/projects.
Using general knowledge of chemistry and biochemistry, recognize commonalities between courses and assist with developing systems for optimizing facilities and equipment use.
When directed, assist in preparing materials needed for faculty research.
Assign work and provide routine guidance to student assistants on basic laboratory support tasks and demonstrate proper procedures as needed.
Assist in the procurement process for chemicals/materials, supplies, and equipment required for laboratory and/or courses by identifying needs, obtaining quotes, and submitting requests for approval.
Assist with routine maintenance on laboratory, stockroom, and scientific equipment.
Assist in monitoring adherence to university laboratory safety practices and report concerns or irregularities to appropriate personnel.
Assist with stockroom requests from various parties.
Maintain clean and safe working practices and spaces in all laboratories and stockroom.
Assist in maintaining inventory records of laboratory/instructional equipment, supplies, and chemicals/materials.
Assist with annual audit of lab equipment, accessory items, chemicals and materials.
Using general knowledge of equipment and their uses, describe needs or problems to appropriate personnel when repairs are required.
Assist in the collection, handling, and disposal of hazardous materials by following established procedures and safety protocols.
Follow established procedures for the proper storage of all potentially hazardous materials in laboratories and the stockroom.
Serve as a member of the campus emergency response team and the NSME Safety Committee.
Monitor and follow safety regulations, including compliance with specific regulations and documentation such as hazardous and radioactive material use standards.
Report safety or compliance concerns to the Chemical Hygiene Officer or designated safety personnel.
Maintain required documentation for department.
Collaborate with the Chemical Hygiene Officer and NSME Lab Safety Coordinator to coordinate hazardous-waste container and labeling needs, maintain lab inventory and storage compliance, support equipment installations, and report facility repairs that involve safety considerations.

Benefits

CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more!
See our benefits website for additional information.

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