Instructional Support/Audio Visual Technologist

Viterbo University•La Crosse, WI

48d

About The Position

Viterbo University is accepting applications for a forward-thinking Instructional Support/Audio Visual Technologist to join our dynamic Information and Instructional Technology team. This full-time, exempt position plays a critical role in transforming the teaching and learning experience through innovative use of educational and audio-visual technologies. The successful candidate will collaborate with faculty and staff to design, implement, and support technology solutions that enhance classroom instruction, online learning, and campus-wide engagement. From maintaining A/V systems to supporting the University's learning management platform, this position combines technical expertise with a passion for innovation, problem-solving, and exceptional service in support of academic excellence. The primary role of the Instructional Support/Audio Visual Technologist is to collaborate with faculty to effectively integrate use of technology, enhancing teaching and learning in courses/classrooms. Bridges work of the library, and instructional design working on and recommending technology-based solutions that improve ongoing University operations and facilitate completion of projects. Expertise spans many areas of instructional technology support including a high degree of knowledge in the areas of Learning Management System, web conferencing, interactive applications, video production, and Microsoft Office applications. Support and install audio visual spaces, classrooms/conferencing, for use by university community.

Requirements

A bachelor's degree with demonstrated experience supporting effective use of technology or equivalent experience is required.
Demonstrate a high level of people skills in working with and providing support for faculty, staff, and students.
Working knowledge of A/V concepts and ability to coordinate multiple simultaneous projects.
Excellent written and oral communication skills and organizational skills.
Ability to work both independently and collaboratively
Work hours are specific to the requirements of this position and can include days, evenings, weekends

Nice To Haves

Experience with technical writing and project management is preferred.
Expertise in learning management systems, web authoring, or similar tools with the ability to create online educational materials is preferred
Expertise in Extron and audio-visual installation, support and troubleshooting is preferred

Responsibilities

Research, installation, setup, maintenance, firmware updates and facilitate effective use of audio-visual equipment
Work in scheduling system and with registrar & scheduling administrator to schedule classrooms for maintenance.
Provide technical support to campus community regarding instructional technology and audio-visual equipment
Assist faculty, staff and students with using classroom hardware and software
Support effective use & trouble ticket resolution of the learning management system
In coordination with the Application Administrator, maintain and update the university's learning management system and educational technology platforms
Monitoring the LMS system and report problems to the host
Enhance teaching and learning through the identification, evaluation, adoption, and integration of effective educational technology innovations into the curriculum/classroom.
Write and develop training materials to accommodate self-learners and provide resources for faculty
Learning experience design and development to support new initiatives
Conduct seminars and workshops on various educational technology-related topics
Assist management of course evaluation process
Generate activity reports as well as coordinates and documents projects
Troubleshoot and maintain instructional technology systems and peripherals
Pro-actively communicate challenges, successes, and failures with leadership
Stay current with emerging trends and best practices in educational and audio-visual technology
Willingness to undertake additional tasks or responsibilities as assigned by the Director of IIT as the role evolves over time to meet the department's changing needs.