Instructional Network Technician

Bay Haven Charter Academy • Panama City, FL

6d

About The Position

The Instructional Network Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, networks, and other devices while providing outstanding customer service to faculty, staff, and other Haven Schools stakeholders.

Requirements

• High School Diploma or GED (required).
• General knowledge information security practices.
• Strong organizational and time management skills.
• Ability to multi-task when necessary.
• Effective oral and written communication skills.
• Excellent customer service skills.
• Ability to identify problems and recommend solutions within the scope of the position.
• Ability to read, understand, and follow oral and written instructions.
• Ability to maintain strict organization and student confidentiality.

Nice To Haves

• Associate’s degree in computer science or related course of study (preferred).
• 2+ year(s) prior experience in a technology-related field (preferred).

Responsibilities

• Maintains all aspects of the Haven’s technological equipment including, but not limited to: desktop and laptop computers, cell phones and other mobile devices, monitors, televisions, projectors, printers, network equipment, etc.
• Maintains an accurate inventory of computer hardware and software belonging to the organization.
• Ensures equipment is disposed of securely and in compliance with all local, state, and federal laws.
• Disseminates technology-related information to the Technology Director as well as all other IT support personnel employed by Haven Schools.
• Remains technically competent. Continues to grow as an IT support technician by keeping up with emerging technologies in the educational field.
• Assists faculty and staff with technical issues while maintaining a calm and positive attitude.
• Installs, upgrades, and manages software programs and ensures their integrity within the local server as well as individual computers. Software programs include, but are not limited to: Windows 10 & 11 macOS/iOS ChromeOS Windows Server 2019 Microsoft Office 365 Google Workspace for Education Google Mail and associated programs WoW Phone systems Active Directory Sherpa Desk Ticketing System Virtualization technologies (Hyper-V)
• Coordinates and/or provides IT support for various special events at Haven Schools.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED