Institutional Trust Administrator

Comerica • Detroit, MI

242d

About The Position

The Institutional Trust Administrator role will oversee the administration of all assigned client relationships including the delivery of high-quality products/services within established guidelines, obtaining complete and accurate account documentation and ensuring profitability of all assigned relationships through the account set up and billing process.

Requirements

• Bachelor's Degree from an accredited university in Accounting, Finance or Business Management
• 4 years of analyzing securities and custodial statements experience
• 4 years of experience in highly developed client service
• 4 years of experience managing multiple projects
• 4 years of experience utilizing Microsoft Office Suite

Responsibilities

• Work closely with Relationship Managers, Product Management, Middle Office and other internal colleagues to ensure accounts are properly administered in accordance with all policies and procedures.
• Resolve all documented account exceptions within the policy deadlines.
• Resolve client issues and create specialized reporting requirements for assigned book of business, escalate to Alternate Group Manager as needed.
• Assist team in achieving departmental retention goals.
• Ensure that fees for all assigned client relationships are billed accurately and collected in a timely manner to assist in meeting departmental revenue objectives.
• Monitor the applicable databases to ensure directives are entered and updated appropriately.
• Understand and adhere to all department policies/procedures and regulatory issues and requirements to minimize Bank and client risks.
• Participate/lead special projects or team assignments to improve efficiencies, achieve greater quality standards and enhance service levels within the department and throughout the Bank.
• Effectively manage client base to provide excellent references.
• Work with product management team in preparing RFP responses, sales presentations and new product development.
• Identify and cross-sell products and services to existing book of business.
• Partner with Relationship Managers and Business Development Officers bringing in new business to achieve position sales goals.

Benefits

• Health and welfare programs
• Strong retirement benefits
• Generous paid time off programs
• Medical, dental, and vision benefits
• 401(k) and pension
• Income protection benefits such as life insurance, AD&D, and supplemental health programs
• Variety of time off programs for vacation, sick time, disability, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree