Institute Product Specialist

Word on Fire-posted 2 days ago

$58,000 - $70,000/Yr

Full-time • Mid Level

Rochester, MN

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Institute Product Specialist Reports to Institute Communities Manager Word on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into–or back to–the Catholic faith. The Institute Product Specialist will manage the operation of the Word on Fire Institute’s (WOFI) community platform (Circle) and key software. The Word on Fire Institute is a dynamic online community focused on forming Catholic evangelists. Location: Rochester Employment Type: Full-time

Onboard and assist users (i.e., new or current members, community leaders, guest speakers, talent etc.) in successful platform navigation, livestream access, or user experience
Upload and download completed assets (e.g., community presentations, series videos, seminars, courses) from the Institute community platform
Responsible for hosting media assets within the Institute community platform in alignment with Word on Fire Institute initiatives
Manage podcast distribution ( Evangelization & Culture Show and Word on Fire Show ) through cross-functional collaboration with interdepartmental teams via Monday.com
Oversee new or updated page development on Wordpress related to Word on Fire Institute initiatives
Liaise between Word on Fire Institute and engineering teams as well as Circle support staff to provide analysis of common user issues and propose technical solutions
Coordinate with Circle and the WOFI engineering team to request bug fixes and communicate these fixes to members or leaders
Solicit, troubleshoot, and triage Circle bugs and errors users are experiencing
Generate post-event surveys on Typeform, analyze results, and share important findings with pertinent stakeholders of the Word on Fire Institute
Build automations for Word on Fire Communities that will increase engagement and inform our users of important information
Provide technical support for large-scale workshops, seminars, and live events
Educate Institute leaders on the use and operation of the Institute community platform and other related software necessary for the operation of the Institute platform

Bachelor’s degree in communications or business administration, or a related field, or equivalent experience
2 years’ experience in a customer service or production specialist role
Proficiency in Google Workspace
Excellent verbal, written, and interpersonal communication skills
Possesses high emotional intelligence
Adept at assisting customers with technology-related issues and working with customer support
Able to quickly master several software platforms including, but not limited to: Vimeo, Typeform, Zoom, Helpscout, Monday.com, VideoAsk, Slack, and Libsyn
Able to gain proficiency in utilizing drag and drop page builders (e.g., WordPress) to build public-facing pages for the Institute
Willingness to train, learn, and gain facility over technological processes related to Circle, the Institute community platform
Adept at problem solving, critical thinking, and finding solutions outside the box
Ability to travel approximately 1-2 times annually
Commitment to the mission of Word on Fire

Familiarity with the work of Bishop Robert Barron and Word on Fire
Knowledge of the Catholic Church and its teachings

Work-from-home Wednesdays and up to 20 additional work-from-home days throughout the year
Several 100% Word on Fire-paid insurance benefits: life, short-term disability, and long-term disability
Other insurance benefits: medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnity
A retirement plan with a 3% target employer contribution
Generous paid time off and paid holidays
Paid parental leaves at 100% of base salary
Access to Word on Fire’s incredible wealth of content and resources and more!

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