Instant Service Agent

IHG • Los Angeles, CA

15h • $26 - $33

About The Position

Do you see yourself as an Instant Service Agent? What's your passion? At IHG
we're interested in YOU. We employ people who apply the same amount of care and
passion to their jobs as they do their hobbies - people who put our guests at
the heart of everything they do. And we're looking for more people like this to
join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being
genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated experiences
for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace
every opportunity to give our guests a personal and enriching experience. If
you’d like to embrace a wider world of experiences and opportunities, we’d like
to welcome you to the world’s most international luxury hotel brand.

Requirements

• Basic reading, writing, and computer plus 6 months of experience in customer service or phone/switchboard operator.
• Must speak fluent English.
• This job requires ability to perform the following: Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.
• Communication skills are utilized a significant amount of time when interacting with guests and callers.
• Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
• May be required to work nights/overnight, weekends, and/or holidays.

Nice To Haves

• Other languages preferred.

Responsibilities

• Answer incoming calls from in-house and external guests in a timely and professional manner and in accordance with established scripts and standards.
• Promote team work and quality service through daily communications and coordination with other departments.  Be aware and prepare for all in-house group meetings and VIP arrivals.
• Respond to in-house guest concerns or complaints in a timely manner.  Make appropriate service recovery gestures according to established guidelines.
• May provide wake-up calls to guests rooms if this is not an automated phone system function.
• Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination. 
• Provide callers with local directions and general information in a courteous and accurate manner.
• Act as central communications point during emergency/crisis situations.  Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
• May operate in-house paging system as well as serve as base communications with security and maintenance departments.
• Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.

Benefits

• The hourly pay range for this role is $26.07 to $32.59.
• Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.
• Most importantly, we'll give you the room to be yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed